Help? Why is it after 5 minutes my SL crashes AND my backlight?

[Abby Jaidov]

Help, I cant stay logged in! My good laptop is in the repair shop. I brought out my older one, and had the same guy remove the malware, now it worked ok for a few days and was even full of my DJ stuff all working well in background. Well tonight nothing really changed, but suddenly I keep crashing and its getting more and more frequent. At first it was every 30 minutes to an hour when it started, but now a few hours later I cant hardly be in SL 5 minutes... then the backlight goes out on laptop and i can tell in the dark screen with light from the room, that SL goes into (not responding) mode. Other programs are still running fine. What could cause that! SAM doesnt crash when Its on in the background nor internet (btw, SL crashes even if its the only program open so its not that) 

HP d7
Windows 7
Firestorm Updated (today even to see if that would help, nope)
 

[Fionalein]

Did you pay attention to your heat? I once had a dust pad collecting up in my laptop's vents - naturally with less and less airstream it took less and less time to overheat ...

[Abby Jaidov]

but its ONLY firestorm not other open programs that crash at same time and its not heat, it just did it again 5 minutes after I turned my laptop on, and I am now on a cooler (fan) as well... it seems like the software for firestorm is causing the graphics card to crash.. if Firestorm is not on it does not crash.'

 

[Fionalein]

Does it crash with another viewer?

[Whirly Fizzle]

It sounds like your laptop may be overheating.
Install GPU-Z from https://www.techpowerup.com/gpuz/

When your laptop hasn't been logged into SL for the last 30 mins, open GPU-Z & take a screenshot of the Sensors tab.  Among other things, this will show the GPU temperature & fan speed.
Keep GPU-Z running & launch Firestorm & login.
Watch GPU-Z & see what happens to the GPU-Temperature. How high does it get before the laptop shuts down?

[AdminGirl]

Hi Abby

I've had a very similar problem as well, and I'd have to agree with what has been said about over-heating.

I never used to have any problems with crashes until recently, I don't seem to be able to stay online for very long before my whole PC shuts off. After checking that it wasn't to do with insufficient RAM, Windows is up to date, I have the correct/updated graphics driver installed, the only thing left is the dust that has collected over time. When I get the chance to clear it up, I'll let you know if that has helped me.