Age verification keeps failing

[NJMike]

Ok so since for some reason it's been over 48 hours and my credit card is still pending, I decided to try age verifying myself manually. So I went in, filled out all of the required fields 100% correctly, entered the last four digits of my SSID, and it said the verification failed in the big red box at the top. I am 100% sure that every single piece of info is correct, so I don't know what is going on here. I tried multiple times and double-checking like crazy, and nothing is working.

[Identity Euler]

Here is about age veryfication in Knowledge Base. There is also described manual age verification.

In case of Residents whose native language is not English sometimes avoiding national letters can help.

[Peewee Musytari]

The automated system seems to fail so many people for no good reason, so you are not alone.

Sometimes it can be something simple, like if you have a double last name such as Van Gogh, enter that without the space between them. If you have recently moved, try using your old address.

If nothing will make it work, the only option is manual age verification through support ticket https://support.secondlife.com/create-case/ , but thats only available to Premium members.

If you have a basic account you can tru submitting the wrong ticket for it & some people have been lucky and had their ticket dealt with, but don`t be surprised if they reject it.

[NJMike]

That link didn't help me. Also, the manual verification doesn't work because there is no option in the drop-down box for it.

[NJMike]

Well I guess I can't solve this problem then. I guess I will never be able to become verified and never be able to get my credit card confirmed. I think this site really hates me...

[Peewee Musytari]

Getting account verified by adding payment info to your account is the only other option & if you are outside of the US that has been made difficult to say the least. Try calling the free billing number for help:

 

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

 

Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers

 

* France: 0805.101.490

* Germany: 0800.664.5510

* Japan: 0066.33.132.830

* Portugal: 800.814.450

* Spain: 800.300.560

* UK: 0800.048.4646

* Support is in English Only

 

If none of the numbers are in your country you can email to: support@payments.secondlife.com

[NJMike]

Well I'm still waiting for my credit card to be confirmed. I think my bank might have denied it, though... But I might just have to call you guys eventually... Also, I'm in the US.

[Peewee Musytari]

It is good that you are in the US as that gives you the option of using a verified Paypal account as your payment method, so if you don`t already have one of those it might be worth looking into getting one to give yourself more choices

[PeterCanessa Oh]

@ NJMike - don't call us, try calling Linden Lab instead. First, this is a residents' forum not a means of communicating with Linden Lab, second, neither Peewee nor I are in the USA, so it'll cost you more.

[NJMike]

I don't know if I told anyone this but since my credit card finally get registered with this site a while ago I'm now verified via that. At least I think I am because I was able to enter an adult area and before I couldn't.

[Peewee Musytari]

Great news NJMike, it finally worked