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Age verification keeps failing

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I don't know if I told anyone this but since my credit card finally get registered with this site a while ago I'm now verified via that. At least I think I am because I was able to enter an adult area and before I couldn't.

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The automated system seems to fail so many people for no good reason, so you are not alone.

Sometimes it can be something simple, like if you have a double last name such as Van Gogh, enter that without the space between them. If you have recently moved, try using your old address.

If nothing will make it work, the only option is manual age verification through support ticket https://support.secondlife.com/create-case/ , but thats only available to Premium members.

If you have a basic account you can tru submitting the wrong ticket for it & some people have been lucky and had their ticket dealt with, but don`t be surprised if they reject it.

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Getting account verified by adding payment info to your account is the only other option & if you are outside of the US that has been made difficult to say the least. Try calling the free billing number for help:


Toll-Free (US/Canada)





Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers


* France: 0805.101.490

* Germany: 0800.664.5510

* Japan: 0066.33.132.830

* Portugal: 800.814.450

* Spain: 800.300.560

* UK: 0800.048.4646

* Support is in English Only


If none of the numbers are in your country you can email to: support@payments.secondlife.com

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