SL Constant disconnects in 2-5 minutes after logged in

[Raul McConach]

Hi everybody, i'm having an issue on my second life... For some reason, everytime after 5 minutes that i've logged in, second life log me off.

 

I already tried everything, re-install, clear the APP Data, restart the modem, checking my package loss, it is always 0.4-0.2

 

I do have 20mb Internet connection

and a brand new laptop I5 Gen 7, 8 GB RAM , NVIDIA 1050 GTX 4GB, 1TB HD and i have no clue why it keeps logging me off!

Someone?

 

Thanks

[Nalates Urriah]

I'm not an authority on reading SL log files... so add salt.

It looks like a couple of minutes before you got kicked the viewer could not find the asset servers. I think 'asset servers' were what it could not find. It seems textures were not being found. So this may be a problem with the CDN you use, which are a part of the asset system of SL. The one used may well have changed when you moved. You have no control over that. CDN is picked by Linden Lab. So, file a trouble ticket with LL Support and include the log file. They might take a look at the CDN you are using.

I suggest you change the DNS servers you are using and see if that makes a difference. Read this to see how to do that: https://developers.google.com/speed/public-dns/docs/using

If you go through my Troubleshoot connection, you'll see I am a fan of adding big name DNS services ahead of the ISP's DNS servers. But, keep the ISP's in the list. Just move them father down the list.

On your Max Bandwidth setting... you pretty well eliminated that as being the issue. For the remainder of the time you are troubleshooting I suggest you leave it set to 1,500. Once everything is working, you can experiment with higher settings. I have mine at 1,500 as the setting only affects the amount of UDP data the server will through at you. UDP is mostly status data now, like which way avatars are walking. Mesh, prims, animations, and textures are now transmitted via HTTP. It has the most impact on how fast your scene renders. So, the Max Bandwidth is a depreciated setting with minor performance impact. We still associate it with connection issues because SL server side lagging regions choke on getting the UDP load sent out which leads to viewer problems. Lower settings (1500) are more reliable.

2019-09-04T17:43:23Z WARNING #CoreHttp# llcorehttp/_httppolicy.cpp(434) LLCore::HttpPolicy::stageAfterCompletion : HTTP request 000001F8C2761E90 failed after 0 retries. Reason: Not Found (Http_404) 2019-09-04T17:43:23Z WARNING #Texture# newview/lltexturefetch.cpp(2097) LLTextureFetchWorker::onCompleted : CURL GET FAILED, status: Http_404 reason: Not Found 2019-09-04T17:43:32Z WARNING #CoreHttp# llcorehttp/_httppolicy.cpp(434) LLCore::HttpPolicy::stageAfterCompletion : HTTP request 000001F8CF4273C0 failed after 5 retries. Reason: Timeout was reached (Easy_28) 2019-09-04T17:43:32Z INFO # llmessage/llcorehttputil.cpp(282) LLCoreHttpUtil::HttpCoroHandler::onCompleted : Possible failure [Easy_28] cannot POST url 'https://sim10476.agni.lindenlab.com:12043/cap/6a534940-96c5-2041-05ee-10978a2084fb' because Timeout was reached 2019-09-04T17:45:26Z WARNING # llmessage/llcircuit.cpp(1053) LLCircuitData::checkCircuitTimeout : LLCircuitData::checkCircuitTimeout for 216.82.51.182:13001 last ping 100.503766s seconds ago. 2019-09-04T17:45:26Z WARNING # llmessage/llcircuit.cpp(1063) LLCircuitData::checkCircuitTimeout : LLCircuitData::checkCircuitTimeout for 216.82.51.182:13001 still dead, dropping. 2019-09-04T17:45:26Z WARNING # newview/lltoastalertpanel.cpp(178) LLToastAlertPanel::LLToastAlertPanel : Alert: Darn. You have been logged out of Second Life.\n\nThis region may be experiencing trouble. Please check your connection to the Internet.

 

[Mollymews]

15 hours ago, Nalates Urriah said:

I suggest you change the DNS servers you are using and see if that makes a difference. Read this to see how to do that: https://developers.google.com/speed/public-dns/docs/using

^ this

i had a similar issue with my ISP DNS (the ISP DNS was timing out due to the load from SL), so I added 2 Google DNS and 2 FreeDNS and then my 2 ISP DNS. Then the issue went away

Edited September 5, 2019 by Mollymews
ISP

[Nalates Urriah]

On 2/20/2018 at 12:35 AM, Raul McConach said:

Hi everybody, i'm having an issue on my second life... For some reason, everytime after 5 minutes that i've logged in, second life log me off.

I already tried everything, re-install, clear the APP Data, restart the modem, checking my package loss, it is always 0.4-0.2

I do have 20mb Internet connection

and a brand new laptop I5 Gen 7, 8 GB RAM , NVIDIA 1050 GTX 4GB, 1TB HD and i have no clue why it keeps logging me off!

Someone?

Thanks

Try Mollymews' suggestion first.

You are not giving us much to work with. Notice that Damian gave the hardware and software specs using the viewer's HELP->About... That is a basic starting place. Telling us you have tried everything is just silly. If you really have then you are doomed and there is obviously nothing anyone can do. Also, clearing the App Data from Local and Roaming makes things worse when it is a connection issue.

While you have a new laptop and list some of the hardware, you haven't given us a clue whether you keep the drivers up to date. Nor did you mention what you found when working your way through Troubleshoot your SL Connection.

Your packet loss is on the high side. That it is consistently that high suggests a connection problem with your ISP. The value shown in the Stats Panel is a running average. You can look in the secondlife.log file after a log off disconnect to see what the overall numbers are.

I suggest you open the Stats Panel (Ctrl-Shift-1) and watch Ping and Packet Loss to get a sense of the real time state of the connection.

Edited September 5, 2019 by Nalates Urriah