how can i get this account fixed?

[DarkAssassin1]

how do i fix this account?sence JAN. its been haven the prob of logging on.i get as far as looking like im logged in but thn it crashes on me.ive tryed deleteing my viewer n dwnloading it agin.and only viewer i can log on to is phoenixfirestorm.others ive tryed hav had me a puff of smoke an froze up after log in.any ideas?cuz im lost.

[Alwin Alcott]

at first, stop deleting and re installing viewers, that makes it only worse because everytime all from your surrounding and inventory in sl has to reload. That will take lot of resources of you network.

when you logged in try some of the solutions as mentioned here, that should help http://wiki.phoenixviewer.com/fs_bake_fail

[Adamburp Adamczyk]

why not ask support........................

[DarkAssassin1]

ive tryed asking firestorm support addam and the only thing they said is my prob is past there area of support so they sent me to this website to get help.weather im asking the rite ppl or the rite area idk.ive never been in places like this b4.so im trying where FS SUPPORT sent me hoping i got the right area an someone mite give me better hlp