Biarzenne Posted November 8, 2014 Share Posted November 8, 2014 Hi, unsure where to put this thread in, apologies if it is in the wrong place but I'm wondering how do I resolve this issue that I've been having since last night (7th of Nov SL time) where not even my profile shows up properly for me let alone being able to edit it...The Issue: http://gyazo.com/60587604a6479742a0ed8244d01e021eI have done ALL of the following:-Clean reinstalls of firestorm- Browser cache cleared in Firestorm-Reinstalled Firefox- Rebooted Laptop- Checked on Offical SL ViewerAnd it has NOT resolved the issue for me yet. Is anyone else experiencing this issue? UPDATE: I have also updated Flash, tried the profile picture trick... still no change to the issue. Hope to hear soon on how to fix it or why it is showing as such as my friends has been able to view it just fine and everything. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted November 8, 2014 Share Posted November 8, 2014 Does it look the same to you in your internet browser? Which browser do you use btw? Link to comment Share on other sites More sharing options...
Biarzenne Posted November 8, 2014 Author Share Posted November 8, 2014 It does show on the "my second life" website. I am using Firefox as my default internet browser. Link to comment Share on other sites More sharing options...
Cerise Sorbet Posted November 9, 2014 Share Posted November 9, 2014 Can you check that your LL viewer version is the laest (newer than 3.7.18)? Amazon appears to be in the process of turning off SSL3 support on some of their cloud hosts, and the older viewers can't handle that. Link to comment Share on other sites More sharing options...
Biarzenne Posted November 9, 2014 Author Share Posted November 9, 2014 Hm, I'm on the latest viewer for Firestorm which is what I'm currently using, (4.6.7.42398) but will check for the LL viewer in a moment and update that and then see if it resolves the issue. Update: My LL viewer is the 3.7.18, going to update to make sure anyway. Link to comment Share on other sites More sharing options...
Biarzenne Posted November 9, 2014 Author Share Posted November 9, 2014 Update of sorts: Updated LL viewer, still same issue, I'm really stumped as to what can it be that's causing this. Link to comment Share on other sites More sharing options...
Yeight Posted November 10, 2014 Share Posted November 10, 2014 Hello. I have the same problem. Started a day prior your post and continue. I use also Firestorm (4.6.7), I download and check latest official viewer and same problem. 1 Link to comment Share on other sites More sharing options...
Coby Foden Posted November 10, 2014 Share Posted November 10, 2014 Nothing wrong with the viewers. I checked these viewers: Firestorm 4.6.7 (42398)Second Life 3.7.19 (295700) In both viewers the profiles work all right. Link to comment Share on other sites More sharing options...
Biarzenne Posted November 10, 2014 Author Share Posted November 10, 2014 I have the same viewers... still same issue Ill check if its the flash player... hopefully it's really something that simple... Link to comment Share on other sites More sharing options...
Yeight Posted November 10, 2014 Share Posted November 10, 2014 Have check now on 2 different pc and the profile do not show either pc not with use of Firestorm or SL viewer. :catindifferent: Link to comment Share on other sites More sharing options...
Yeight Posted November 11, 2014 Share Posted November 11, 2014 No thing have change by me, but now I see profile (Firestorm). Have it work you also? Link to comment Share on other sites More sharing options...
Biarzenne Posted November 11, 2014 Author Share Posted November 11, 2014 Still seeing zilch on my end, and I've also updated flash too in case... I don't know what's causing this but I know one thing.... it's annoying! Will keep updated. Link to comment Share on other sites More sharing options...
Yeight Posted November 11, 2014 Share Posted November 11, 2014 It have display broke again. I think this something not in my setting since it display right and wrong with no change to my setting or update. Hope this fix soon. Link to comment Share on other sites More sharing options...
Coby Foden Posted November 11, 2014 Share Posted November 11, 2014 Coby Foden wrote: Nothing wrong with the viewers. I checked these viewers: Firestorm 4.6.7 (42398) Second Life 3.7.19 (295700) In both viewers the profiles work all right. Today I updated Linden Lab viewer to version: Second Life 3.7.20 (296094) The profiles work perfectly also in this new version; just like in the earlier version. I'm pretty sure that there is nothing wrong with the viewers. Link to comment Share on other sites More sharing options...
Yeight Posted November 11, 2014 Share Posted November 11, 2014 Still broke. Both pc. Not say the viewer is wrong. Please read comment again. Thank for all your hard work on fix the problem. Link to comment Share on other sites More sharing options...
Perrie Juran Posted November 11, 2014 Share Posted November 11, 2014 I semi-understand what is going on here but lack the technical knowledge to explain it. I've had this happen to me when browsing the Web with my web browser. Maybe once every couple of months and refreshing the page always fixed. But you can't "refresh" a page in the built in Web Browser. I know I'm stating the obvious here but for some reason the built in browser is failing to decoded the formatting for the profile. And to diagnose and repair may require looking into the Viewer logs. It's possible this is an obscure bug. There are a few JIRA's that sound similar but no one is providing complete info, screen shots, viewer logs etc. Here is an example: https://jira.secondlife.com/browse/BUG-7778 I'm going to suggest a BUG REPORT with ALL the info, screen shots, logs, etc. This page explains filing a Bug Report. It's slightly tedious but really not that difficult. http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545 Link to comment Share on other sites More sharing options...
Biarzenne Posted November 11, 2014 Author Share Posted November 11, 2014 It might be working for you but it's certainly broken on BOTH viewers for me though Coby, and yes I updated both so it's identical to yours, or should have been, and updated firefox and adlobe flash aswell. so it's probably some bug but there's also talk it might be related to something on LL and Amazon's ends, is there anyone that can clairfy this on the forums? Link to comment Share on other sites More sharing options...
Biarzenne Posted November 11, 2014 Author Share Posted November 11, 2014 I will look into bug reporting Pierre, but like I just commented, I will wait a bit longer and see if it sorts itself out or someone else has an answer or knows extactly what we're talking about and can eleborate on it. Link to comment Share on other sites More sharing options...
Perrie Juran Posted November 11, 2014 Share Posted November 11, 2014 Official Viewer Firestorm One thing I am unclear on is if clearing Cache in the Official Viewer also clears the Browser Cache like you can do separately in Firestorm. My thought was the possibilty of a corrupt file. But generally speaking clearing Cache is a last resort. I don't see where you can do it separately in the Official Viewer. Link to comment Share on other sites More sharing options...
Biarzenne Posted November 12, 2014 Author Share Posted November 12, 2014 I've cleared both sets of caches on offical second life and firestorm viewers, to no avail, Pierrie which is puzzling as I can see fine on my second life .com, and can edit there but inworld I cannot view profiles let alone edit my own. Link to comment Share on other sites More sharing options...
Biarzenne Posted November 20, 2014 Author Share Posted November 20, 2014 Just an update to let you all know it has not been fixed yet. I am hoping this week of maintence will resolve it but so far no luck. Link to comment Share on other sites More sharing options...
Coby Foden Posted November 20, 2014 Share Posted November 20, 2014 Biarzenne wrote: Just an update to let you all know it has not been fixed yet. I am hoping this week of maintence will resolve it but so far no luck. This week's maintenance is solely a server hardware maintenance. This maintenance will not resolve any server/viewer software issues. Look here: The Hardware Issues Behind Recent Region Restarts Link to comment Share on other sites More sharing options...
Yeight Posted November 26, 2014 Share Posted November 26, 2014 It have show and not show. Cannot use the original viewer because the web profile have no show and only that is seen. In firestorm the web profile is optional. Today it is seen, but when it does not show I can turn off. Still this is problem to me also. Link to comment Share on other sites More sharing options...
ilonaKalena Posted December 16, 2014 Share Posted December 16, 2014 I am having the same issue! If you get it fixed please let me know. It is very frustrating. Link to comment Share on other sites More sharing options...
Mojave Shepherd Posted December 19, 2014 Share Posted December 19, 2014 I have had this problem for a couple of weeks now on both the LL viewer and Firestorm. Both viewers are the latest updates and FS was a clean install. SL is running on a '09 iMac, 2/8 GHZ, i7, 8 GB RAM, ATI Radeon. Profile window opens, displays for about two seconds then goes black. Very annoying. Any updates and/or suggestions are most welcome. Link to comment Share on other sites More sharing options...
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