Kelley Wonder Posted April 30, 2014 Share Posted April 30, 2014 I have never had a problem purchasing lindens. I have tried several times this morning and I keep getting "There was a problem charging your payment method. I would appreciate any feedback. Thank you... Link to comment Share on other sites More sharing options...
Kelley Wonder Posted April 30, 2014 Author Share Posted April 30, 2014 I have never had a problem purchasing lindens. I have tried several times this morning and I keep getting "There was a problem charging your payment method. I would appreciate any feedback. Thank you... Link to comment Share on other sites More sharing options...
KarenMichelle Lane Posted April 30, 2014 Share Posted April 30, 2014 Kelly, If you are rezzed on one of the regions in the Release Channel groups then this maintenance activity may be affecting you if you are trying to purchase Lindens via your SL Viewer. Rolling Maintenance on RC Channels Posted by Status Desk on April 29th, 2014 at 10:58 pm PDT [Posted 10:58 PM PDT, 29 April 2014] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels begining at approximately 7:00AM PDT. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below. http://wiki.secondlife.com/wiki/Beta/BlueSteel http://wiki.secondlife.com/wiki/Beta/LeTigre http://wiki.secondlife.com/wiki/Beta/Magnum ~~~~~~~~~~~~~~~~~~~~~~~~~ Try using the web dashboard to make your purchase. You may have better luck. https://secondlife.com/my/lindex/buy.php Link to comment Share on other sites More sharing options...
Kelley Wonder Posted April 30, 2014 Author Share Posted April 30, 2014 Thank you Karen, I wasn't in those regions, but thanks for pointing that out to me. I also tried on the dashboard and had the same result. Link to comment Share on other sites More sharing options...
Lewis Luminos Posted April 30, 2014 Share Posted April 30, 2014 Check your bank/paypal balance is sufficient. Check the debit/credit card to ensure it hasn't expired Verify that you are able to use the same card on a different website or in an ATM Verify that your bank hasn't blocked the card for some reason Verify that your bank hasn't blocked transactions to Linden Lab (mine did that once, thinking it was fraud) If all of the above are OK, go to Billing Support https://support.secondlife.com/billing-support/ and submit a ticket or phone them. Link to comment Share on other sites More sharing options...
Lewis Luminos Posted April 30, 2014 Share Posted April 30, 2014 This reminds me of one time back in 2008 or so when I was trying to buy L$ and it kept failing and I didn't know why. After three attempts, a Linden IM'd me inworld and said "psst... your card has expired!" I don't think they do that any more. Link to comment Share on other sites More sharing options...
Pussycat Catnap Posted April 30, 2014 Share Posted April 30, 2014 This hit me at one point because my bank and paypal had each mutually flagged each other as fraudulent... Took a month to clean up the mess. I discovered it differently though. I found out rolling up to a gas station with about 1 mile left in my tank and more than that away from home... And the bank had the useful advice of "just come into our branch in person and get some cash..." - try that sometime, as a mental exercise. Think about how many of your bills you could pay in cash... No cards, no checks, cash only... Its like I was calling their 1950 hotline... I had to get friends to pay my bills for a month, including my SL - which was seriously awkward. Link to comment Share on other sites More sharing options...
Kelley Wonder Posted April 30, 2014 Author Share Posted April 30, 2014 Thank you Lewis, I am sorry to say this was my own fault. After thinking about it, I remembered I had lost my debit card last week and had another issued, with different numbers....lol...silly me.....but thanks for the thoughtful answer. Link to comment Share on other sites More sharing options...
Kelley Wonder Posted April 30, 2014 Author Share Posted April 30, 2014 Sorry to hear that, it must have been frustrating....I was wondering how I was going to pay tier, smile..... Link to comment Share on other sites More sharing options...
Kelley Wonder Posted April 30, 2014 Author Share Posted April 30, 2014 I am now free to purchase to my hearts content...or reality hits me.....yayyyy! Link to comment Share on other sites More sharing options...
Pussycat Catnap Posted April 30, 2014 Share Posted April 30, 2014 Kelley Wonder wrote: Sorry to hear that, it must have been frustrating....I was wondering how I was going to pay tier, smile..... Yeah - good to hear your situation was easily sorted. SL gets scary when your logins start coming with warnings and you've got tier to pay... Link to comment Share on other sites More sharing options...
SonicBlue Dudek Posted May 2, 2014 Share Posted May 2, 2014 I am having this exact problem. I always load money onto my paypal before I buy anything on SL, and I usually buy through the marketplace. I was able to buy things fine until about five-six hours ago when suddenly I started to get transfer errors. I checked my paypal to make sure I hadn't run dry, and I was fine in that aspect. I wondered if it was just an error, since SL was pretty hellish the other day. So I waited, but I still can't buy Lindens or purchase items using my paypal. I am suddenly worried that SL may have blacklisted me for some reason, or my paypal blacklisted SL. I have no proof of this, but the sudden inability to purchase items is extremely unnerving. Please help. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted May 2, 2014 Share Posted May 2, 2014 You should call billing support to see what the problem is, If they say it's Paypal contact them,. Billing support phone numbers: Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Portugal: 800.814.450 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only Link to comment Share on other sites More sharing options...
SonicBlue Dudek Posted May 2, 2014 Share Posted May 2, 2014 Is there an email I can reach them by? I'm sort of out of luck when it comes to a phone. Link to comment Share on other sites More sharing options...
SonicBlue Dudek Posted May 2, 2014 Share Posted May 2, 2014 I have an alt account that can still use my paypal to purchase things, but that just confuses me more. I was going to e-mail Paypal support to see if they knew about it, but because my alt can purchase things, then I'm not sure what the problem is. My alt has 599L, but I used it to buy an item that was about 399L, except I still used Paypal. It worked. On my main account (this one) I have 12L, and when I try to buy anything more expensive than that with Paypal, I am blocked out. Is this is a bug? Did I do something wrong? Is there no e-mail I can use to contact billing? Link to comment Share on other sites More sharing options...
Perrie Juran Posted May 2, 2014 Share Posted May 2, 2014 You can file a support ticket: https://support.secondlife.com/create-case/ Link to comment Share on other sites More sharing options...
SonicBlue Dudek Posted May 2, 2014 Share Posted May 2, 2014 Thanks. I'll try this out. Link to comment Share on other sites More sharing options...
Lewis Luminos Posted May 2, 2014 Share Posted May 2, 2014 Kelley Wonder wrote: Thank you Lewis, I am sorry to say this was my own fault. After thinking about it, I remembered I had lost my debit card last week and had another issued, with different numbers....lol...silly me.....but thanks for the thoughtful answer. I'm glad it was easily resolved. Link to comment Share on other sites More sharing options...
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