Either SSB works or voice works but not both at one time.

[Leslie Seerose]

We run a program for autistic teens using a private region, and have to navigate  a series of firewalls and filters to get SL operating in the school environment.  Since, we have had the following problem as described below by my colleague.  Help!  Running the newest version of Firestorm with a clean install.  Computer has been tested on different network and it works so network settings seem to be the issue.

 

We have gotten Server Side Baking (SSB) to work using the Firestorm internal proxy setting (HTTP ONLY- if we attempt to use SOCKS, then the program crashes and needs to be re-installed) however; although everything renders a lot quicker and looks normal, WE LOSE VOICE. The firestorm program continues to recognize voice levels in prefs, but voice chat is greyed out.

 

As of now, we have 2 incomplete “solutions.”  We can have either slow-rendering grey avatars with voice (using only the proxy settings in system prefs), or normal looking avatars using SSB with no voice (using proxy settings both in system prefs and firestorm HTTP)

 

As you recall from last year, Second Life Voice is a whole separate program that runs simultaneously alongside SL using VIVOX. What we are trying to understand is why the internal Firestorm HTTP proxy would prevent us from accessing this program, since that is the only thing that we changed.

 

We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. 

 

Any ideas??

 

Thank you for helping us to keep this program running for our kids,

[Leslie Seerose]

We run a program for autistic teens using a private region, and have to navigate  a series of firewalls and filters to get SL operating in the school environment.  Since, we have had the following problem as described below by my colleague.  Help!  Running the newest version of Firestorm with a clean install.  Computer has been tested on different network and it works so network settings seem to be the issue.

 

We have gotten Server Side Baking (SSB) to work using the Firestorm internal proxy setting (HTTP ONLY- if we attempt to use SOCKS, then the program crashes and needs to be re-installed) however; although everything renders a lot quicker and looks normal, WE LOSE VOICE. The firestorm program continues to recognize voice levels in prefs, but voice chat is greyed out.

 

As of now, we have 2 incomplete “solutions.”  We can have either slow-rendering grey avatars with voice (using only the proxy settings in system prefs), or normal looking avatars using SSB with no voice (using proxy settings both in system prefs and firestorm HTTP)

 

As you recall from last year, Second Life Voice is a whole separate program that runs simultaneously alongside SL using VIVOX. What we are trying to understand is why the internal Firestorm HTTP proxy would prevent us from accessing this program, since that is the only thing that we changed.

 

We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. 

 

Any ideas??

 

Thank you for helping us to keep this program running for our kids,

[Rolig Loon]

This is a continuation of http://community.secondlife.com/t5/Technical/What-ports-etc-need-to-be-open-for-SSB-We-got-SL-running-behind/qaq-p/2212031

If you have not done so already, I suggest that you submit a JIRA report to the Firestorm tech team, referencing your threads here and pointing to any observations that might suggest a connection between Voice and SSA (not SSB!) implementation, other than coincidence.

[Madelaine McMasters]

In addition to Rolig's suggestion, people have thought that DNS issues might be a cause of voice not working. Here's a firestorm page with suggestions...

http://wiki.phoenixviewer.com/dns_fail