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Leslie Seerose

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  1. Yes we tested on the most current SL viewer as well and had the same issues. And we are pretty wedded to Firestorm due to issues related to teaching staff.
  2. I work on a project for the NYDOE and we are having some serious problems getting SL to run properly this year on our network. Issues relate to SSA and voice and more.... Project managers like myself are medium techy but can get lost in discussion of ports and proxies and such - I would love to get a real expert talking with one of our IT guys to troubleshoot and fix the problems. Compensation could be involved if necessary. We run on Macintoshes using latest version of FIrestorm. Any suggestions? John Howard
  3. I work on a project for the NYDOE and we are having some serious problems getting SL to run properly this year on our network. Issues relate to SSA and voice and more.... Project managers like myself are medium techy but can get lost in discussion of ports and proxies and such - I would love to get a real expert talking with one of our IT guys to troubleshoot and fix the problems. Compensation could be involved if necessary. We run on Macintoshes using latest version of FIrestorm. Any suggestions? John Howard
  4. We run an educational project in a private region in SL. All of our schools must go through a school district firewall and filters but we have always manage to get things running so far. This school year, when we first logged in using the newest Firestorm viewer and doing a clean install as instructed, we did not have Server side appearance working at all. Voice was fine, but rezzing was very slow and of course avatars had all of the SSA-related issues. Trying various things, we found that if we used HTTP proxy, it solved the SSA issues and rezzing was very fast, BUT... Voice was gone entirely and (this is really weird) the avatar in question was limited to the actual region it was standing on. All other nearby regions (part of the same estate) showed as water on both the minimap and main screen. Anyone have any suggestions or ideas why this might be happening and more importantly, how to fix it?
  5. We run an educational project in a private region in SL. All of our schools must go through a school district firewall and filters but we have always manage to get things running so far. This school year, when we first logged in using the newest Firestorm viewer and doing a clean install as instructed, we did not have Server side appearance working at all. Voice was fine, but rezzing was very slow and of course avatars had all of the SSA-related issues. Trying various things, we found that if we used HTTP proxy, it solved the SSA issues and rezzing was very fast, BUT... Voice was gone entirely and (this is really weird) the avatar in question was limited to the actual region it was standing on. All other nearby regions (part of the same estate) showed as water on both the minimap and main screen. Anyone have any suggestions or ideas why this might be happening and more importantly, how to fix it?
  6. We are troubleshooting getting SSA to work behind a school district firewall. Schools are for the most part on Macs. When we first came in this school year post SSA, using the newest Firestorm viewer and having done a clean install, SSA was not working and rezzing was glacially slow. After some experiementation, we found that we could get SSA to work and rezzing to work perfectly when we set Preferences to use HTTP proxy. BUT....... When we use HTTP Proxy, voice disappears entirely. AND we are unable to leave the region we are standing on. The other regions nearby show only as water both visually and on the minimap. Any ideas why this is happening and how to solve it?
  7. We are troubleshooting getting SSA to work behind a school district firewall. Schools are for the most part on Macs. When we first came in this school year post SSA, using the newest Firestorm viewer and having done a clean install, SSA was not working and rezzing was glacially slow. After some experiementation, we found that we could get SSA to work and rezzing to work perfectly when we set Preferences to use HTTP proxy. BUT....... When we use HTTP Proxy, voice disappears entirely. AND we are unable to leave the region we are standing on. The other regions nearby show only as water both visually and on the minimap. Any ideas why this is happening and how to solve it?
  8. We run a program for autistic teens using a private region, and have to navigate a series of firewalls and filters to get SL operating in the school environment. Since, we have had the following problem as described below by my colleague. Help! Running the newest version of Firestorm with a clean install. Computer has been tested on different network and it works so network settings seem to be the issue. We have gotten Server Side Baking (SSB) to work using the Firestorm internal proxy setting (HTTP ONLY- if we attempt to use SOCKS, then the program crashes and needs to be re-installed) however; although everything renders a lot quicker and looks normal, WE LOSE VOICE. The firestorm program continues to recognize voice levels in prefs, but voice chat is greyed out. As of now, we have 2 incomplete “solutions.” We can have either slow-rendering grey avatars with voice (using only the proxy settings in system prefs), or normal looking avatars using SSB with no voice (using proxy settings both in system prefs and firestorm HTTP) As you recall from last year, Second Life Voice is a whole separate program that runs simultaneously alongside SL using VIVOX. What we are trying to understand is why the internal Firestorm HTTP proxy would prevent us from accessing this program, since that is the only thing that we changed. We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. Any ideas?? Thank you for helping us to keep this program running for our kids,
  9. We run a program for autistic teens using a private region, and have to navigate a series of firewalls and filters to get SL operating in the school environment. Since, we have had the following problem as described below by my colleague. Help! Running the newest version of Firestorm with a clean install. Computer has been tested on different network and it works so network settings seem to be the issue. We have gotten Server Side Baking (SSB) to work using the Firestorm internal proxy setting (HTTP ONLY- if we attempt to use SOCKS, then the program crashes and needs to be re-installed) however; although everything renders a lot quicker and looks normal, WE LOSE VOICE. The firestorm program continues to recognize voice levels in prefs, but voice chat is greyed out. As of now, we have 2 incomplete “solutions.” We can have either slow-rendering grey avatars with voice (using only the proxy settings in system prefs), or normal looking avatars using SSB with no voice (using proxy settings both in system prefs and firestorm HTTP) As you recall from last year, Second Life Voice is a whole separate program that runs simultaneously alongside SL using VIVOX. What we are trying to understand is why the internal Firestorm HTTP proxy would prevent us from accessing this program, since that is the only thing that we changed. We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. Any ideas?? Thank you for helping us to keep this program running for our kids,
  10. We are running SL behind a significant set of firewalls/filters at the NYDOE. Over the years of this program we have worked out how to get SL and SL voice to work in our environment by opening ports etc on firewall and filters. And everything is still working fine except now SSB is showing our avatars as grey. Can you tell us what additional ports/ip addresses etc need to be open for SSB to work/ We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. Computers in use are primarily Macintosh, various versions. It is definitely a network issue as we have tested the same machine/install through a different network and had no problems.
  11. We are running SL behind a significant set of firewalls/filters at the NYDOE. Over the years of this program we have worked out how to get SL and SL voice to work in our environment by opening ports etc on firewall and filters. And everything is still working fine except now SSB is showing our avatars as grey. Can you tell us what additional ports/ip addresses etc need to be open for SSB to work/ We are running the most current version of Firestorm, did a clean install, and followed all other instructions to install correctly for SSB. Computers in use are primarily Macintosh, various versions. It is definitely a network issue as we have tested the same machine/install through a different network and had no problems.
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