Who do I content about a order that I paid for bout did not get

[lady2crucial43]

I paid for some items on the marketplace and did not received the items So do anyone know who I need to content about this.

 

[Lindal Kidd]

If more than one day has passed and you haven't got your items, then:

Go to My Marketplace, and look at your transactions.  If it shows you paid for the items, note the details of the order, and send a polite IM and/or notecard to the seller, requesting a re-delivery.

NOTE:  The shopping cart can be buggy.  If you put more than a couple of items in it, some or all might not be delivered.  Use the Buy Now button instead, or use the See Item in Second Life button to go see and buy it in world.

SECOND NOTE:  Be sure you aren't in Busy mode when you purchase items either in world or on the Marketplace.  Deliveries will be refused and the items will be lost in cyberspace.

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so be patient. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. I'd suggest not using the shopping cart at all.  Just use the Buy Now button.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world -- and NOT in Busy status -- to receive them at the time. The system tend to lose items when you are not there to receive them.  It's like trusting that a package that the mailman leaves on your doorstep in the morning will still be there when you get home from work.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.