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aihasa


aihasa
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Hello I have a very serious problem  someone managed to get in my system and steal my IDENTITY as sl avatar, the name of this person apare me in my profile and I can not contact this person , strange is not it? seems that there is no there.can not find her or he in search tells me it impossible to find it ,if someone reads my message and know what I'm talking about, I would ask that you give me an urgent response through many regards.

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What to do if your account is compromised

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

32px-KBtip.png

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

 

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Have they taken over your ACCOUNT, or are they impersonating you in SL? If they have compromised your account, meaning that they are logging in using your name and password and wandering around as your avatar when you are not there, you can submit a ticket to LL to let them know your account has been compromised. If they have created their own account and are impersonating you - pretending to be you - you can file an Abuse Report inworld. Here is more information about abuse reports: http://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065

 

 

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