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A folder in my inventory vanished.


falcon9
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OK, you have tried all the normal methods to get a errant folder and contents to show up.

I'm sure you have tried searching for it as well as any contents using the inventory search function. [in case it got moved accidentally]

Q: What is/was your normal inventory item count? You mention it stops ay 2800 or so.

Q: How soon after you created the folder did it disappear?

Q: What was happening with your session when you noticed the folder and contents were missing?

Updated - To be sure, Chic's story of servers compromised is unfortunate and a telling tale. Our virtual goods are not always safe from some back-of-house communications/transaction problems. .

 

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Now I am guessing you won't like my answer (smile) but did your missing folder happen any time around the really really REALLY bad day last week?  Looking back at my blog it was January 8th. Much wasn't working and the database was in dire straights. I was very much in a panic as I had about 3,000 less inventory than I should have had.

Eventually around 5 pm SL time I got back in and most of my inventory reappeared. I may have lost some things but my inventory is large and I won't really know until I find them missing.

Some folks will tell you that we never lose inventory. That is NOT true. I have had major inventory loss (thousands of items including my whole "home and garden" folder once). I know others that have lost over 10,000 items that never returned. Most often these occurrences coincide with one of those really really really bad days in SL like January 8th.

So if you have done everything you can, your folder and the items in it, may indeed be gone. On the upside I have had "some" things returned over time in these cases.

 

Good luck.

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Chic Aeon describes a situation in which the LL inventory servers can lose your stuff for you.  Rare, but possible.

If this is what has happened, there's nothing further you can do yourself to recover the lost items.  However, LL can (sometimes) manage to do so.  You will need to file a support case.  Tell them everything that you have done so far.

For this to work you also have to be a Premium member, because LL does not handle this type of technical support request for Basic members.  You must decide if your missing items are worth the $9.95 for a one month Premium membership.

Before you do that, though, you might try a clean reinstall of your viewer, which goes one step beyond just clearing the cache.  Here's a page with instructions on how to do that.  http://wiki.phoenixviewer.com/fs_clean_reinstall

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