Can't Figure Out Why Item Removed from Store

[Prokofy Neva]

I got an odd message telling me that an item in my store was removed because of inaccurate advertising. Huh?

It's a landmark for sale for $0 -- which is the cludge the Lindens themselves invented for us to all list land rentals.

It's a landmark to $500 town house rentals in Free Tibet, a community I have with Asian themes. I can't figure out what is wrong with this, as it's like other landmarks to rentals that have been left still active. Huh?

And where can you go to appeal these? Does filing a customer service relate to the Marketplace?

[Darrius Gothly]

File a Support Ticket as instructed HERE. They will investigate and explain why it was removed. It may take a day or two, but they will reply.

But .. being a betting man .. I'm guessing it's the word "Free" in the name "Free Tibet". No doubt someone didn't have enough caffeine that morning.

[Prokofy Neva]

Thanks, I thought as much.

[Prokofy Neva]

Actually, the answer I got on this was that I put it in the wrong sub-category.

The rule appears to be that if there is a category like, say, RENTALS, and it has sub-categories like DEVELOPED and UNDEVELOPED land, you have to stick it in a sub-category, and can't put your listing and its enhanced ad in that top category. I guess that makes sense but I wonder if it is fairly policed.

[Darrius Gothly]

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Prokofy Neva wrote:

Actually, the answer I got on this was that I put it in the wrong sub-category.

The rule appears to be that if there is a category like, say, RENTALS, and it has sub-categories like DEVELOPED and UNDEVELOPED land, you have to stick it in a sub-category, and can't put your listing and its enhanced ad in that top category. I guess that makes sense but I wonder if it is fairly policed.

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LOL @ "fairly policed". There have been a lot of statements asserting strongly that nothing is ever delisted until a real human has reviewed and decided. However the anecdotal evidence to the contrary would at least indicate the "real human" was "real distracted" when they made their decision.

There have been a lot of folks wondering why the reviewer couldn't be bothered saying "wrong category, move it to ..." when taking a listing offline. To date though no such action has ever been taken. They'd rather waste your time to file a support ticket and their time to review it after the fact. *shrugs* As one of my old bosses used to ask "Why is there never enough time to do it right, but always enough to do it over?"

Good news though .. you did get an answer .. and that is at least one plus in this whole process. Congrats on that.

(Of course you could spend some time wandering down the listings that are improperly placed in the Parent Category and Flagging them. But that would be mean .. huh? Mwwwahahahahahaaa!! j/k)

[HisaDrug]

 

 

From my own exeprience, it has to do with your 'keyword box.'

If you write something unrelated to your product, LL will remove your product as soon as possible under the title of spamming.