I'm having difficulties with all viewers , I can't even log on cause the viewers don't load . HELP!

[MorillaLuv]

I have been having troubles with all viewers , I have tried phoenix, firestorm,catznip,secondlife viewer etc.

Non seem to work at all they wont even load or anything , I don't know what to do please someone help !!

An error message pops up on Phoenix is " The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail"

Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)

 System Model: HP Pavilion dv5 Notebook PC

Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-70 (2 CPUs), ~2.0GHz

Any other question let me know

[Claireschen Hesten]

do you get any error messages or anything like that it would help if you edit your post and add more detail then someone will be able to help you

[Luc Starsider]

As Claireschen says, we need more information. Not only on any error messages, but also on you pc. Graphics card in particular.

(Select Edit from the top right corner of your post to add information, and also press permalink and add a comment so that we are notified when you do add anything.)

- Luc -

[Rolig Loon]

If no viewers work, then it's pretty clear that the viewers aren't the problem.  Chances are very good that something is wrong in your computer or its Internet connection.  You might look, for example, to see whether you have a firwall or an anti-virus routine that has flagged Second Life as an evil intruder.  See http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539 for information about setting your firewall and http://wiki.phoenixviewer.com/antivirus_whitelisting for information about getting your anti-virus routine to back off. 

We really can't do much more than make random guesses like this without knowing more about your computer, its graphics card, and your Internet connection.  Click on the Options link in the upper right corner of your question here and select EDIT to add important information. Please do NOT start a new thread.

[Luc Starsider]

I don't really know what the cause of the problem is, or what the error message you get means.

I did, however, google the error message, and this: http://8help.osu.edu/4303.html article seems to explain the problem pretty well. I do not quite know how to resolve it, though, so perhaps someone else can help with that.

This is the search I ran: http://www.google.com/search?client=safari&rls=en&q=%22side-by-side+configuration%22&ie=UTF-8&oe=UTF-8

- Luc -

[Rolig Loon]

Thank you for posting the additional information about your system.  I'm sorry that I didn't see it until just now.  Your mention of "side-by-side configuration" is the key here.  We've seen this same error a few times before, as you'll see if you dig through the forum archives, and it always seems to point to a damaged dll file on the OP's computer.  I think you'll find the soluion in Karen's insightful response to a very similar thread earlier this summer >>> http://community.secondlife.com/t5/Technical/the-application-has-failed-to-start-because-its-side-by-side/qaq-p/1567179  .  Give it a try and then please post back here to let us know how it worked.