captainspikecheezyzap Posted July 8, 2012 Share Posted July 8, 2012 I just ordered the iHUD 7.5 and spent 750L$ on it But it said 1 item has not yet been delivered This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order.I did not get the refund and neither the iHUD I tried contacting the creater too but no reply. This is the item ID 71657445. Please Help. Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 8, 2012 Author Share Posted July 8, 2012 I just ordered the iHUD 7.5 and spent 750L$ on it But it said 1 item has not yet been deliveredThis item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order.I did not get the refund and neither the iHUD I tried contacting the creater too but no reply. This is the item ID 71657445. Please Help. Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 Easy, just submit a support ticket for failed delivery. Help > Contact Support > Submit a Support Case Form > Marketplace > Failed Marketplace Delivery https://support.secondlife.com/create-case/ Link to comment Share on other sites More sharing options...
Gryphon Ronas Posted July 8, 2012 Share Posted July 8, 2012 You don't mention when you made the purchase. Has it been 8 hours yet? If not - Re-read what you wrote, I think you will find you have answered your own question. The 1-Star review you left because of a failed delivery is just... *SMH* Good luck. Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 Easy, just submit a support ticket for failed delivery. Help > Contact Support > Submit a Support Case Form > Marketplace > Failed Marketplace Delivery https://support.secondlife.com/create-case/ Link to comment Share on other sites More sharing options...
Griffin Ceawlin Posted July 8, 2012 Share Posted July 8, 2012 Yeah, what Gryphon said. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 Yeah, you should not give a bad review because of a failed delivery, it is not the merchants fault, it is a failure of the Marketplace delivery system. A poor rating hurts the merchant for something that is out of their control. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted July 8, 2012 Share Posted July 8, 2012 Why are you giving a one star review when you haven't got the item? That is not the merchants fault, its the fault of the MP delivery system i.e..: Linden Labs. Its petty to penalize the merchant for something they have NO control over. You said you contacted the merchant and got no reply, (even though you were told specifically they could not redeliver until 8 hours had passed). Are you online in SL 24/7? No, and neither is the merchant. A little patience goes a long way. You will get a refund if the item is not delivered. You can then try to buy it again (which usually works) or contact the Merchant and buy it directly from them. You will find the majority of Merchants most helpful and cooperative if you approach them politely and don't expect them to be on line just waiting around in case you need to IM them. Keep in mind its always best to send a notecard, unless the merchant specifically says to IM in their profile, because IM's get capped and they may not see an IM. Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 8, 2012 Author Share Posted July 8, 2012 I am really sorry for the 1 star rating I'll give it a 5.Going to submit a support ticket and rebuy it ! Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 8, 2012 Author Share Posted July 8, 2012 I did not get a refund I submitted a ticket and then I am going to try again and buy it . Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 These things take time, Cap'n. Everyone is asleep right now and tomorrow is Sunday. Might be a day or two. Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 8, 2012 Author Share Posted July 8, 2012 I just tried buying a new iHUD and again the delivery failed ! Plus more of my L$ balance is gone! Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 Do they sell this product inworld? Also, sometimes it may take up to 8 hours to get your Marketplace purchase. Submit a ticked for this failure too if you don't get a refund or the product in 8 hours. Try logging out. I got several purchases sent to me by logging out then back in the other day. Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 8, 2012 Share Posted July 8, 2012 INCORRECT TITLE That product is a MAGIC BOX delivery NOT a DIRECT DELIVERY method Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 8, 2012 Author Share Posted July 8, 2012 Thank You Will Definitely try out , but by sumbiting a ticket are you sure I'll get a refund ? And no , they do not sell inworld . Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 8, 2012 Share Posted July 8, 2012 You will unlikely get a refund but LL can deliver the product for you. If you bought a second one, your recourse to refund is with the merchant. Having said this, since the avatar paid is Commerce Linden, one could argue that the contract for sale is with a LL owned avatar and that they act in the same capacity as a retailer and manufacturer. It would be upon the retailer in RL to resolve any such contractual mishaps but then again LL can quote their TOS which says "we're allowed to run an unreliable system and you'll still pay sucker". Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 8, 2012 Share Posted July 8, 2012 captainspikecheezyzap wrote: Thank You Will Definitely try out , but by summoning a ticket are you sure I'll get a refund ? And no , they do not sell inworld . In my experience, I have gotten the product redelivered to me. Since you bought it twice, I would contact the merchant and provide them with both transaction numbers so they can see that you indeed purchased twice. To contact the merchant, see if their profile specifically says whether to use notecard or instant message. If it does not specify, use both. Link to comment Share on other sites More sharing options...
captainspikecheezyzap Posted July 9, 2012 Author Share Posted July 9, 2012 I got a full refund of my purchase just after 5 hrs of submitting both the tickets ! Link to comment Share on other sites More sharing options...
Charolotte Caxton Posted July 9, 2012 Share Posted July 9, 2012 captainspikecheezyzap wrote: I got a full refund of my purchase just after 5 hrs of submitting both the tickets ! Yay! Thanks for the follow-up! Link to comment Share on other sites More sharing options...
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