Market street and support of undelivered items

[Litella]

Well..im not buying nothing from xstreet any more.  Ive been waiting 5 days for items i bought to be delivered, and also waiting for 4 more items i bought yesterday to be delivered.  I have emails telling me they have been already...but hahaha, nope.  i have contacted the creators of the products..and they have tied to rediliver them from xstreet and guess what...no joy :D.  So i went to file a support ticket to market place ..and the page just says error http blaa blaa..so i cant send a ticket of the stuff i need xstreet to redeliver :D.  great job guys, i wont be buying from xstreet again.  be careful when making pirchuses people and be ready for second class support with your problem from SL....what a waste of time and money.

[Ariel Vuissent]

https://support.secondlife.com/create-case/

It's coming up just fine for me. Try that page.

It's really not an uncommon problem. Try not putting so much in your cart at one time, and being inworld when the items are delivered. Also, if you're in groups and noticing you're not getting any offline notifications, it's a common problem for which there is now a JIRA, and the work-around is to mute someone or something; it doesn't matter what or who.

Personally, I tend to use the marketplace more as a "favorites" seciton now. I put items I like in my cart, then teleport to the stores inworld to buy. It's quicker and more reliable.

 

[Chelsea Malibu]

Sorry to hear and we all know your frustrations.  And to think that at one point, I was concerned the new MP would distract from in world sales.  Needless to say, I am relieved it wont but am concerned that multiple delivery is not working at all.

Hopefully, direct delivery will fix this.

[Litella]

Thankyou for the link i'll try it.  Yes seems items sent from your shopping cart wont deliver .

[TinRoof]

Hi Litella, I"m having the same problem.  4 items ordered two days ago and nothing received.  Emails were sent to me saying the items were sent, but they were not actually sent, and the marketplace website shows the order stuck in "being delivered" status.  The creators can't redeliver because they haven't been paid yet, even though LL took my money already.  I've been waiting two days for a response on a support ticket and still nothing at all.  It's not a lot of money, but it was all I had and they were items I needed to create things for sale.  I have lost these two days of production and if they are not in inventory tomorrow morning, I will lose tomorrow too.  That is worth even more money to both me and LL when those items could be up for sale already.

This is terrible customer service to have to wait days for an answer when they probably just have to hit a button to resend the items.  It wouldn't be so bad if they hadn't take my money.  I feel like I've been cheated and ignored.  LL really needs to take a closer look at customer service processes and get things going more smoothly.  It is pitiful to make any of your clients wait for help like this.  I will never buy a premium account for this reason.  Why pay for terrible service when you can get it for free.

[Litella]

A redelivery option on xstreet would be heaven

[Orca Flotta]

I rarely buy anything from MP but when I do I usually buy a single item and do it directly without putting it in my shopping cart first. Not one single failed item yet.

[Litella]

That worked >I not only got the items i was missing , but alot of IMs and group notices too lol.   ty so much for that roseysun you rock!!