TinRoof

Hi Litella, I"m having the same problem. 4 items ordered two days ago and nothing received. Emails were sent to me saying the items were sent, but they were not actually sent, and the marketplace website shows the order stuck in "being delivered" status. The creators can't redeliver because they haven't been paid yet, even though LL took my money already. I've been waiting two days for a response on a support ticket and still nothing at all. It's not a lot of money, but it was all I had and they were items I needed to create things for sale. I have lost these two days of production and if they are not in inventory tomorrow morning, I will lose tomorrow too. That is worth even more money to both me and LL when those items could be up for sale already. This is terrible customer service to have to wait days for an answer when they probably just have to hit a button to resend the items. It wouldn't be so bad if they hadn't take my money. I feel like I've been cheated and ignored. LL really needs to take a closer look at customer service processes and get things going more smoothly. It is pitiful to make any of your clients wait for help like this. I will never buy a premium account for this reason. Why pay for terrible service when you can get it for free.