Failed billing in June, after beeing billed correctly from SL for several months...

[Zem Aldrin]

For several months I've been using my VISA credit card to pay montly land tiers and premium account. On the 29th June I got an email from SL mentioning "Second Life Billing Failure". Imediately checked my Billing Information, and updated the credit card with same, already correct information as previously. Several errors on finalization, but on my main Account profile page it shows the 'Credit Card Type' as 'update pending' and has been like that since, for 3 days now.

On connecting to SL's phone support number from Portugal: 800.814.450, and after beeing told by an electronic voice that it was only available in English (no problem with that) I was disconnected after a couple minutes with a simple "nobody is answering, sorry.. goodbye".

Tried buying some land inworld today, and couldn't because 'there is no billing information in my account anymore'.

My local bank manager assures me there is no problem with card, and that they didn't receive any contact from SL.

The 7 days will be finishing shortly and if SL disconects my login I will have trouble inworld, with shop, land and horses, but after filling a Support Ticket on the 30th June still no answer back..

What can I do to make sure I'm not disconnected just because the new interface has some - I'm assuming here - strange billing bug, like it happened last month to other users?

With kind regards and many thanks in advance for any possible help,

Zem Aldrin (avatar's name)

[Rolig Loon]

Unfortunately, this is one that you have to resolve by direct conversation with LL's Billing Office.  As residents like you, all we can do is commiserate.  You already have the local toll-free number to call ( 800.814.450 ).  If I were you, I would keep trying that number until you get a response.  It is supposed to be staffed 24 hours a day.  I assume that includes holiday weekends like this one.

[Nyll Bergbahn]

I sympathise with you. Quite a number of people, including myself, have been caught up with the consequences of this bugged local payment system for non-US residents and unable to update credit card information despite being asked to do so by Linden Lab leaving us with credit card info failing even though the cards are fine. If you leave info there, it's stuck in update pending.

http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

Unfortunately, our problems were not resolved by this action. As I don't have access to a freefone Billing number, I phoned the international US Billing number and the staff there were very polite and helpful but unable to solve the problem. I then started emailing and I sugegst you just email support@payments.secondlife.com and state your case. Response is quick. You may be lucky and get it sorted but if not, it will go to another department or open a support ticket yourself. Alternatively, non-US residents can now once again add Paypal as a payment method, and that may work for you, I didn't want a Paypal account so did not go down that road. I'd prefer my credit card to work properly. 

After asking what would happen when my Premium fee falls due (tomorrow) and fails beacause of the problems affecting the collection system, I did receive a note saying "Some are concerned that their accounts will go delinquent and that they will lose their membership and/or their property. Rest assured that everyone who was not able to provide payments, due to this system issue, are having their accounts manually restored as we work to fix the larger issue. Those accounts are still in good standing and these customers will not lose their status or land as a consequence."

I was not too happy with the "manually restored" part of that statement so to avoid my Premium membership going into deliquency and having to be manually restored, I sold Lindens and the fee should now be taken in USD from my account tomorrow as USD (if available) is taken before LL attempt to debit a credit card.

Support is currently working hard on resolving this for me and is in constant communication so I'm hoping for a resolution soon. In the meantime, my alt can buy Lindens with the exact same card as she wasn't required to update info and the local payment system is working fine for her.

[Toula Shilova]

I can not purchase Lindens and I know my card is good, is something wrong with linden labs?