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Failed billing in June, after beeing billed correctly from SL for several months...


Zem Aldrin
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Unfortunately, this is one that you have to resolve by direct conversation with LL's Billing Office.  As residents like you, all we can do is commiserate.  You already have the local toll-free number to call ( 800.814.450 ).  If I were you, I would keep trying that number until you get a response.  It is supposed to be staffed 24 hours a day.  I assume that includes holiday weekends like this one.

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Unfortunately, this is one that you have to resolve by direct conversation with LL's Billing Office.  As residents like you, all we can do is commiserate.  You already have the local toll-free number to call ( 800.814.450 ).  If I were you, I would keep trying that number until you get a response.  It is supposed to be staffed 24 hours a day.  I assume that includes holiday weekends like this one.

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I sympathise with you. Quite a number of people, including myself, have been caught up with the consequences of this bugged local payment system for non-US residents and unable to update credit card information despite being asked to do so by Linden Lab leaving us with credit card info failing even though the cards are fine. If you leave info there, it's stuck in update pending.

http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

Unfortunately, our problems were not resolved by this action. As I don't have access to a freefone Billing number, I phoned the international US Billing number and the staff there were very polite and helpful but unable to solve the problem. I then started emailing and I sugegst you just email support@payments.secondlife.com and state your case. Response is quick. You may be lucky and get it sorted but if not, it will go to another department or open a support ticket yourself. Alternatively, non-US residents can now once again add Paypal as a payment method, and that may work for you, I didn't want a Paypal account so did not go down that road. I'd prefer my credit card to work properly. 

After asking what would happen when my Premium fee falls due (tomorrow) and fails beacause of the problems affecting the collection system, I did receive a note saying "Some are concerned that their accounts will go delinquent and that they will lose their membership and/or their property. Rest assured that everyone who was not able to provide payments, due to this system issue, are having their accounts manually restored as we work to fix the larger issue. Those accounts are still in good standing and these customers will not lose their status or land as a consequence."

I was not too happy with the "manually restored" part of that statement so to avoid my Premium membership going into deliquency and having to be manually restored, I sold Lindens and the fee should now be taken in USD from my account tomorrow as USD (if available) is taken before LL attempt to debit a credit card.

Support is currently working hard on resolving this for me and is in constant communication so I'm hoping for a resolution soon. In the meantime, my alt can buy Lindens with the exact same card as she wasn't required to update info and the local payment system is working fine for her.

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