Suzanna Soyinka

The frame rate issue happens everywhere and my main PC is a I7-9700 with a 2080 RTX and 64GB of RAM there is no reason I should have a systemic frame issue. The frame rate drops when the latency increases, and that is what happens every time. Every time I see a latency spike, the frame rate dives down to nothing. I can get 120 FPS in SL in an empty sim or at high altitude with not much rezzed around me, but even the when the latency spikes up, my frame rate drops. It is a network issue, its the only factor I do not have direct control of and its the only factor I haven't already been able to personally address.

Well yes, but generally my average is 80 to 90 MS, so the sudden 500ms spikes are not anywhere near regular, they're random and they seem more frequent when lots of assets are in play.

So I'm not one to complain often,(my post history for a 16 year old account is anemic) I usually try to resolve issues outside of the public forum, I tend to call Concierge or put in tickets or even at times file JIRA's but I've done all three and its getting no where at all so I want to kinda put this out in the public sphere and see what others think. So let me first put my specs on the table. I am a US based player, on a gigabit cable fiber connection which I am hard wired to via CAT6. I am on a I7-9700 with 64GB of RAM and a Geforce 2080 RTX Super I have played SL for 16 years now and have been an active developer/designer for most of that time. And starting around January 2022, I started seeing huge latency spikes like the attached. They are completely random, they last for 3 to 10 minutes and then they go away and I'm back to around 80-90ms latency and my frames clear up. I've put this on the table with Concierge and support and the Lindens that have addressed the issue have basically done the same old thing they always do, try to blame my computer, or my internet. But I had my ISP come out literally THE NEXT day and run line tests for me and there is nothing on our end, we even replaced my local router to eliminate that as a potential issue. And the issues continue to occur. And whats more they don't just happen in one region, they happen almost anywhere. I can be in my empty building sim and see this happen, but the potential for it happening always seems to be more possible when I am around a lot of avatars/shifting assets so the occurrences are greater in busier sims than in less busy ones, but I was at the Zerkalo furniture store the other day and I was the only one there (nice stuff btw, very well made) and I had this occur. But again the Lindens continue to maintain that this is MY problem only. Except its not, I get friends that are around me that confirm they are seeing higher latencies around the same time I am, though the total latency is always variable. And whats more I do not have this problem with any other online application I use, in fact my latency to most online services in the United States is generally around 14ms, and in fact my latency to the Amazon CDN's themselves is also around that on average, as the latency test attached shows. In my 16 years of SL I have never experienced lag like this and I have built 7 different computers since 2005 and always hoped this next video card upgrade would give me the magic bullet that would run this platform at a smooth 60 FPS and have been disappointed every time. I know, from great experience that SL is never going to be perfect, but this is beyond that quirky little understanding that this old streaming asset solution being rendered in real time is always going to have its fits and quirks.....this is extremely laggy and the lag then affects my frame rate, which then affects the entire experience...and if this is what I'm experiencing with my hardware and my capabilities, then I am incredibly concerned what people on lower end hardware are seeing. SO with that in mind, I dropped 380 dollars on a CHUWI i5-6600 Minipc, with 16GB of RAM and Intel Iris 655 integrated rendering, and guess what? It's even worse, connected to the very same internet, its always 100ms higher than the other PC, regardless of the lag and textures barely even load past 50% LOD even on extremely spartan graphics settings. And Intel Iris is Intel's NEWEST integrated graphics solutions, its supercedes Intel HD and Intel UHD and in the correct situation SL looks almost as good on that as it does on my RTX PC but the rez times are insane and the specs on this minipc are actually better than most midrange laptops. So in the end this isn't me sayin OMG SL SUCKS SO BAD, I love SL I've loved it for a very long time, but perhaps its time for us to get someone above support to actually start looking at these network level things, cause I feel like this is as laggy as I've ever experienced SL and I don't understand it especially since everything about my hardware and network situation is literally better than its ever been since 2005 and SL is the ONLY platform I use that performs like this, I never get sudden slow downs on large downloads on Steam, I never get video stutter or issues with playback when streaming TV or movies to my TVs, and what's more I'm the only person ON my network, there are two TV's, my two PC's, my phone and my tablet connected to it and usually when I'm on SL its just the ONE PC and none of the rest of them are even on....so I don't have a local bandwidth issue, and all my speed tests and latency tests to anywhere in the US are all within 15 to 30ms. So why is SL like this? Is SL like this for anyone else out there? My friends say they see it too, but I wanna know if this is global or not.

I'd probably feel better about this if there was some indication that the Lab intended to contract in more development and engineering staff on the back of it. I'll hold any further negative apprehensions on the issue til I've seen more of whats planned, if anything. Try not to muff this up, this is 15 years of my life and work.

Old fashion style. I think I still have some pictures of that from 2005 in my inventory.

I think my largest issue here is that with about 20 different options for actually communicating about what they're doing, why they're doing it and what not, main domain, the status page, their twitter and all that...absolutely none of it really explains what they're doing or why. Its all just vague "we are doing maintenance" well yes obviously, everything is down. Duh.

I don't know that anyone in California goes to bed at 10pm

"We will be doing network maintenance on Second Life this week." - Lindens "Oh....okay....why?" - Me "..." - Lindens "Who takes down a major service based system at 2200 PST for maintenance?" - Also me

Hi.....I almost never speak up here about anything, but with Concierge support being handled by "Scouts" these days I am really not feeling like I can ask about this through support. What the heck is going on with teleports? Its been 10 straight days since the host migration and this issue has been flat out brutal ever since. There doesn't appear to be any way to stop it happening either, and its definitely not me or my internet as its happening to thousands of people in the various groups I run or am part of. Any chance we can....yanno...fix something here guys? I hate to be pushy but 10 straight days of getting disconnected every third time I teleport is starting to make me feel like its not worth even logging in and SL is literally one of my jobs so I can't imagine what its doing to people that simply come to SL to relax.

Normally I don't have any time for this forum, I'm usually far too busy managing things on the grid we all know and love. Regardless its become increasingly evident that between you and the investors board, you've completely run out of ideas on how to maintain the grid through current economic conditions. Here's some free advice from a long time land owner and content provider for your grid. It Works For Wal-Mart: Its the business theory of "stack it high and sell it cheap". Heres the deal, you already got the stack it high process covered. You've increased class 5 sims per server to 16 from its original limit of 4. Now I'm not going to assume the worst and say you're putting 16 class 5 sims on the same servers you were using 4 years ago, I'm well aware that technological capabilities have increased and just about anyone with a marginal business interest that involves web based services can colocate with Limestone on some of the highest end hardware currently available on the market, so I'm going to assume the best of you and the Lab and assume that you only increased the class 5 server population to 16 because the hardware you upgraded to could do it...but still 16 class 5 sims on a server is quite a lot. Now lets talk about how much that rack mount actually costs monthly...cause I'm colocated myself to provide the services I provide to the grid and guess how much I pay for that? Wow, almost as much as I pay to share a rack mount with sixteen other customers of yours...except I have all the processors and all the memory to myself. Simple facts are is you're charging way too much. The market premium that the economy could bear four years ago isn't the same as it is today, attempting to paddle through this economic dip while maintaining premium pricing that was ostensibly "affordable" 4 years ago is probably not going to work. So, sell it cheap doesn't even really mean sell it cheap, it means adjust your market rate to the current economy. This will achieve a few things almost automatically. 1.) Land will become more obtainable to the end user. Creating higher grid concurrency and retention. 2.) Real Estate Operations will be able to buy more sims in volume due to the adjustments, increasing land availability options to the end user, thus promoting further retention. 3.) Businesses that depend on high user volume will see an increase in revenue from the influx of new land owners that now have places on the grid of their own, that need the goods and services that these on grid businesses provide. So you can think tank it up all you want up there but unless you and your board and the investors board can actually sit down and understand that virtual land at its current pricing is a luxury that is not ostensibly affordable to the prospective new end user, you will not achieve a Second Life that doesn't require Google AdSense on its main page (even for high end premium accounts, I might add) to try to keep up your bottom line. The Lab's profit has always been based in the ability to offer land to the end user, which the end user is more than happy to pay for, the current premiums for wholly owned virtual estates in Second Life are well in excess of a luxury expense at this time, in almost all the world economies Linden Labs provides with access to the grid. So TLDR: Its the Economy, Stupid! Try working some financial models that involve reducing pricing and increasing volume and see if they float with the investors board. And with that....I'm off. Agree, disagree, whatever, don't really intend to argue my points with anyone. Take care all.