Hello Amethyst,
Your comment ignores the point and frankly it is difficult to see why you made it. Except perhaps as an exercise in personal ' I feel good Jack !' It is time you stopped doing that -
Surely as I wrote earlier, some people would say that real customer service would entail pro-actively reminding those less experimented in our world that a back-up should be made by whatever means available... Some would go so far as to offer to keep them.
Some people would say that money machine will only function properly if it is maintained properly and although it may be possible to catch a tenant once, twice is not possible.
Here is a pic of the cliff top walk prior to completion :