Crash problem: SL won't load anymore even after re-installing.

[LoveAngeL Lyre]

Hello LyndaNecho and welcome to SL Forums. Set your graphics to lower in your log in screen (before you log in) under preferences --> Graphics tab. Your system can't handle better performance.

[LoveAngeL Lyre]

Hello LyndaNecho and welcome to SL Forums. Set your graphics to lower in your log in screen (before you log in) under preferences --> Graphics tab. Your system can't handle better performance.

[Peggy Paperdoll]

If you crashed due to a graphics setting, chances are that setting is something your video card objects to in a violent way.  You need to undo that setting.  If you can get to the log in screen, go to your preferences before you attempt to log in.  Change the setting that caused your crash back to what it was before, okay (or apply) and shut down the viewer.  I would wait a few minutes, perhaps reboot the computer.  Then try logging back in.

[Rolig Loon]

If it's happening even after you re-installed the viewer, then you probably didn't remove the previous installation completely before you re-installed.  You'll need to get rid of the user data files as well as the viewer's exe file.  See >>> http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall for instructions about finding and deleting those files.  That page is on the Firestorm support website, but the same process works for all viewers (although the filenames will differ).