Jump to content
  • 0

I bought 3 items from 3 merchants on the marketplace and get nothing


AlphaGammaDelta
 Share

You are about to reply to a thread that has been inactive for 4050 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

Hello AlphaGammaDelta and welcome to SL Forums. If you were offline there is a known issue with offlines after the last versions of Viewer 3 which affects all Viewers and several residents. Have a look at this jira: https://jira.secondlife.com/browse/SVC-2540 Vote there, add your comment and read the suggestion of Maestro Linden. Generally avoid to be offline when you order something from Marketplace and also to overload your shopping cart. It is a top cause for delivery failures. For now you can also contact the merchants with a notecard in world asking politely for redelivery. Include also the order number and the name(s) of the item(s) that failed to be delivered. If you don't have a reply by the merchants you can submit a ticket under Marketplace --> Failed Marketplace Delivery. Reply there takes usually 3 days.

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

  • 0

Hello AlphaGammaDelta and welcome to SL Forums. If you were offline there is a known issue with offlines after the last versions of Viewer 3 which affects all Viewers and several residents. Have a look at this jira: https://jira.secondlife.com/browse/SVC-2540 Vote there, add your comment and read the suggestion of Maestro Linden. Generally avoid to be offline when you order something from Marketplace and also to overload your shopping cart. It is a top cause for delivery failures. For now you can also contact the merchants with a notecard in world asking politely for redelivery. Include also the order number and the name(s) of the item(s) that failed to be delivered. If you don't have a reply by the merchants you can submit a ticket under Marketplace --> Failed Marketplace Delivery. Reply there takes usually 3 days.

Link to comment
Share on other sites

  • 0
  1. Go in-world and mute/block someone - me, for instance.  Seriously; it's a bug that  stops delivery of objects & IMs if you don't have someone muted/blocked
  2. Wait - delivery can take up to 24 hours anyway
  3. Contact the merchants and ask for re-delivery
  4. Wait - merchants might not be online for several days
  5. File a support ticket with LL for non-delivery
  6. Wait - LL support can take several weeks
Link to comment
Share on other sites

  • 0

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 4050 days.

Please take a moment to consider if this thread is worth bumping.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...