"unable to connect to a simulator" , huh ?

[Ronda Saunders]

 

I've been getting this message pop up every time I've tried to login for the last 24 hours . . "unable to connect to a simulator"

and it makes no difference what location I attempt to login at . .  . .but i have no problem loging my alt in .

[Charolotte Caxton]

Sounds like you have a bad tag

http://community.secondlife.com/t5/forums/searchpage/tab/message?q=group+tag+cant+log+in

[Ronda Saunders]

OMG . . yeahh . . that's it then . .  a bad tag  . .  ..thanks 

[LoveAngeL Lyre]

Hello Ronda. We had issues in world earlier for hardware maintenance and maybe your problem was relative. Please see: http://status.secondlifegrid.net/ If so, normally it has been resolved now and i guess you can log in. If not, the problem is relative with invalid characters in your group tag. Do you remember which group tag (group title) you wear? Maybe a group you joined recently? In any case, you will fix your profile if you remove or change your group tag. So, log in with your alt and try to find the owner of the group or a manager, explain who are you and ask them to eject you of the group (your main account). If you are the owner of the group, log in again with an alt and try if it is possible to change the group title. If you can't, ask all your friends to delete your group. When all leave in 48 hours your group will stop to exist, so you will fix your problem. That's what you have to do if you are a Basic Member. On the other side, if you are a Premium Member, use the Live Chat to fix your problem quickly: https://support.secondlife.com/create-case/ You will find the option on the right. Good luck.

[Holly Aunerfal]

i just joined a new group for my home there was a question mark in my new tag may that be it? 

 

[Ronda Saunders]

 . . I'm the sole owner of the group . . at my rquest all the other members have now left the group  . .so now I'm just waiting for the 48 hours to be up . . . fingers crossed :-)

[Ronda Saunders]

Hi Holly

 The group I'm having trouble with is my own group and I'd created a new tag with little flowers in it  . .but the end flower was automatically replaced with a question mark .

 . .so yes , if you're having the same problem as me then your group tag could be the problem and you need to contact the owner of the group and ask to have your tag changed . . . or get yourself kicked out of the group a.s.a.p . . . and request a different tag before you re join . .

[Evangelina Beaumont]

same problem here

BUT i can´t leave the group, cause we are two owners and she can´t log in also.

so that "all of your members should leave the groubwithin 48 hours" won´t work here..

we tried to open a ticket, but we don´t know which reason we shall choose, there is none for that reason -,-

some ideas? or is there a admin who could delete the group, or the title for the owners? cause THAT title was the one with the ? in it. the group name is  :-*** <3 CRAZY 4 U <3 :-***

that would be awesome, cause we don´t know what to do... 

 

[Charolotte Caxton]

When submitting a ticket, choose the one that most closely represents the issue you are having. There isn't an exact one for group tag issues, but there are Account Issues, Viewer Log In Issue, you may want to try that. You could even try Technical Questions, Group Issues. Whatever sounds the closest to your issue should work.

As a reminder, if you or your co owner are premium, you could try live chat.

Also, in the meantime, you could try opening up your viewers log in page, and at the top left, go to Me > Preferences > and uncheck the group titles box. I don't know if that helps or not, but it's worth a try I suppose. Let us know. 

[Evangelina Beaumont]

i´ve tried that uncheck the group title thing before posting that thread.

i tried many things... cause i heard linden labs won´t answer such "unimportand" tickets. that´s the reason why i try it this way, cause i have read that a admin called maestro linden has helped a girl so she could log in again.

i am from germany and my co-owner too, so it is VERY expensive to call the helpline... it´s SO frustrating...

and i forgotton to say that the land we rented is owned by that group -,-

so.. what will happen to the land when the group is deleted?

[Dilbert Dilweg]

I wonder if you go into your app/data folder and cache and manually delete the contents . so that you trash your settings file. this Might cause your group worn to be set to "none" and then you may be able to log in?

[Charolotte Caxton]

---

Evangelina Beaumont wrote:

i´ve tried that uncheck the group title thing before posting that thread.

i tried many things...

cause i heard linden labs won´t answer such "unimportand" tickets. that´s the reason why i try it this way, cause i have read that a admin called maestro linden has helped a girl so she could log in again.

i am from germany and my co-owner too, so it is VERY expensive to call the helpline... it´s SO frustrating...

and i forgotton to say that the land we rented is owned by that group -,-

so.. what will happen to the land when the group is deleted?

---

Oh  

Here is Maestro's profile page, maybe try sending him a private message.

https://my.secondlife.com/maestro.linden/#about_tab

and here is his forums page, you could try that too

http://community.secondlife.com/t5/user/viewprofilepage/user-id/152106

[Anna Ornamental]

I am also experiencing this problem, and am pretty sure I had no active group tag set.  Can anything else cause this?

 

Anna

[Charolotte Caxton]

Hi, Anna. Not being able to log in can be caused by several different reasons. One of the first things you can try, is logging in to a different region. On the log in screen, next to log in, you might have a Start At window. If you don't, go to Me > Preferences > General > Start Location and check the box that says Show On Login. Now you should have a window that says Start At. Type in Smith and try logging in.