how do i get money back if someone don't send my item i bought?

[Sally Tamalyn]

i bought some boots from a store, they got the money ..i never got the boots...i sent them a notecard and showed them i bought the boots, when they came online i tried to talk to them but no answer at all, not through notecard or im..what do i do to get the money back or get the boots?

[Rolig Loon]

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu.  Cut and Paste that information onto a notecard.  If you still haven't heard in another day or two, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.  Copy the information about your transaction into the report.

[Lindal Kidd]

If you bought them at an in world store, find the transaction in your Transaction History.  That's in your account information on this website.  Be sure you include the transaction number in your notecard to the merchant.

If they won't respond to repeated polite notecards and IMs, there's not too much you can do about it.  You can file a support ticket with Linden Lab, or Abuse Report the merchant for fraud, but for a matter of this sort, Linden Lab will probably not get involved.