Double charged...

[Theylon Darkfold]

I just went in and bought or tried to buy linden and it never went through... so i went over and checked my Account transactions and what not only to see that it charged me not once.. but twice on my card (pending apparently) but still never gave me the linden... I was going to call and get it reputed and al that but thought maybe it would be fixed here becouse i do NOT want my cart charged repeatedly just for "credit" or whatever.   Please refund all transactions made TODAY so that i may purchase linden PROPERLY and not have a stupid thing like ...i dunno... lag or something mess with my finances.   Its things like this that can cause me to quit SL all together.

[Cinnamon Lohner]

This is a resident supported forum, so nothing we can do about your request.  You should probably contact Billing (info below)

As a side note I love the way people threaten to leave SL on this forum as some sort of punishment to LL.  LL doesn't read this stuff. Sorry to say, but one sounds like a petulant child when one does that.

--Cinn

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[Tristizia Demonista]

Normally when you try to buy lindens inworld and for some reason it doesn't work, you get that amount as a credit in your US Dollar balance (under Account Summary).

 When you buy Lindens from your browser, that credit will be taken first, so there is no double billing or "lost" money for you.

As for the apparent double billing you mentioned, wait a bit. This seems to be some strange function in how the billings works. It should vanish after a small amount of time. (If not, just send a Ticket ) 

[Rolig Loon]

If you look at the Grid log ( http://status.secondlifegrid.net/ ), you'll see that LL has been working all day to resolve problems with the Billing system.  They were finally resolved at 5:52 SLT this evening, so you and everyone else who has been having problems today should find that things are working fine again.