I never got my purchase and it does not show in my transactions...but my lindens were taken.

[Lady Correia]

I made a purchase for 750L and I never got the item and it is not showing in my transactons...but the money is gone.  What happened?

[Rolig Loon]

If you purchased the item from a shop in world, go to your Dashboard at http://secondlife.com and open Accounts >> Transaction History to get a record of your purchase.  If you bought from Marketplace, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu.  Records from Marketplace may not show up immediately in your Transaction History, even though the amount has been debited from your account.

If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Transaction History or Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[Tristizia Demonista]

If this amount does NOT show in your transaction history but is really gone, i guess all you can do is file a ticket and/or contact support

[Rolig Loon]

If you can't account for a change in your account, call the LL billing office:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

LL's Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only