Purchases made 7/8-8/1 have NOT been received, although they say delivered. It is now 8/6!!

[MiaE1488304199]

I made SEVERAL purchases from the marketplace July 28 through August 1 and STILL have not received ANY of the items as of August 6. My order history says they were delivered (all but 1), yet not a single one of them has actually been delivered to me! What the hell is wrong here? Please find a way to correct this problem and get my purchases actually delivered to me ASAP -PLEASE!

Thank you.

MiaE

[Lyra Blackthorne]

Send a nice notecard to each of the creators.  Give your name, brief description of the issue and then paste a copy of the transaction onto the notecard as proof that funds were paid.  Merchants are good about making good these purchases.

In future I would suggest not using the shopping cart on the marketplace.  It has a pretty high failure rate.  Single purchases usually work though they are sometimes slow in delivering.

For me personally, I use the marketplace to look at things online and then I tp to the store inworld to buy, so I can have the item NOW.

 

[Rolig Loon]

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have your IMs set to forward to e-mail, that takes some of the pressure off, but if you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[Tristizia Demonista]

Also, make sure you are NOT in busy mode when ordering something from the marketplace.

[bee Baroque]

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MiaE wrote:

 Please find a way to correct this problem and get my purchases actually delivered to me ASAP -PLEASE!

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this is not an official LL support channel. we are just residents like yourself.

follow advice others have given.