i cannot send a new account a gift, why not?

[Aiden Windlow]

I"m trying to send a friend who just opened a new account a gift through marketplace & it will not complete the transaction nor will I be charged.  I did the proper procedure for sending a gift but it wouldn't send.  Then I tried to to a friend with an older account & it worked.  Why won't it send to a new account?

[Rolig Loon]

Did you send the gift to the right name?  You have to send to the person's username, not a Display Name. Also, if the person has only one name, enter ONLY that name, not "onename Resident".  The system will automatically fill in the last name as Resident.

[Jacki Silverfall]

It might not be in the system yet. Try again later.

[Anaiya Arnold]

I believe the new account has to sign into the marketplace at least once before you can send a gift to it through the marketplace.  If the avatar has never logged onto the marketplace, then have it do so and try sending the gift again.