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My Items have been missing for months, how do i get them back?


Saphire Rain
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If you have tried to clear your cache manually (see http://wiki.phoenixviewer.com/doku.php?id=cache_clear&s[]=clear&s[]=cache or http://wiki.secondlife.com/wiki/Clear_Cache) and it has not worked, then your only option is to file a support ticket with LL.  If the missing objects are important enough to you, you may need to consider upgrading to Premium status if you want to talk with someone in Live Chat.

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If you have tried to clear your cache manually (see http://wiki.phoenixviewer.com/doku.php?id=cache_clear&s[]=clear&s[]=cache or http://wiki.secondlife.com/wiki/Clear_Cache) and it has not worked, then your only option is to file a support ticket with LL.  If the missing objects are important enough to you, you may need to consider upgrading to Premium status if you want to talk with someone in Live Chat.

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Items DO disappear. Often it is a cache issue, but sometime they disappear from the database. I have no idea how, but it has happened to me several times. If it is a RECENT loss, sending in a ticket "might" help. However, when a friend of mine (premium) tried to report a inventory loss in hopes of getting help, there were NO categories for that supported any longer. The list of what LL will help with is a short one these days with a note saying that if the problem isn't covered under those categories, it will not be answered.. Another friend (a year or so ago) did get through to Live Chat and they made an effort but only recovered about five items of many thousands lost. 

So, these days you seem to be pretty much out of luck so far as LL looking into database loss issues. There ARE steps you can take to minimize loss in the future.

I wrote a blog article on this when I lost a fair portion of my inventory a couple of months ago. Some of these idea may help in the future.

http://chicatphilsplace.blogspot.com/2011/05/possessions.html

Sorry. Happens more often than you would expect. Depressing. I definitely understand. Moving on does help.

 

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