failed delivery on market place

[Lara Ronzales]

Hi,i have bought 2 items today,2/7/2011,according to statement ,the items were delivered but i have not received them.

first item was a complete avatar 399L  ID no 29034101/ second was BDR Roxana hair 220L ID no29034102,please help if you can,thanks 

[Rolig Loon]

There was maintenance being done on the system today, and system notices advised all residents to avoid inventory transfers until it was finished.  When the asset servers are taken off line, there is always the possibility that new items that you create or receive will fail to save properly.

To get a record of the individual items in your Marketplace order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu.  If you bought items in world, you can get the same information from Accounts >> Transaction History on your dashboard at secondlife.com. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[AmyNevilly]

Send an IM or notecard to the person selling the item and ask them politely to "redeliver". :matte-motes-smitten:

I have noticed a lot of items failing to deliver from my store and I'm quite fast to redeliver, but most merchants will not be.