Recurring $11.99 premium membership charges

[Natalie Voxel]

I downgraded to a basic membership and released all my land tiers months ago and just realized I've been getting hit with the $11.99 monthly charge (ugh) from "TILIA/SECOND LIFE". I put in a "Billing" support ticket but I can't find any other way to reach Second Life support.

Has anyone had any luck resolving this situation? 

 

- I have a basic membership

- No land tier

- No inactive/outstanding $ balance or anything like that.

[Quistess Alpha]

for questions specific to billing, there's a support phone line you can call,

Quote

Billing Department
Our Billing team is available from 6am to 2pm PST, Monday through Friday.
Call toll-free in the US/Canada: 800-294-1067 or 703-286-6277

 

[Rowan Amore]

When you downgraded, did you follow the prompts to.the end?  After.choosing Basic,.did you also continue to.checkout?  

[Lindal Kidd]

Besides selling or abandoning any Mainland or Linden Home, have you donated tier to any groups?