friend cant get items or IMs unless in chat distance. I am not muted

[Nimue Macbeth]

My friend can not get my IMs unless we are in chat distance.  He cant receive items either unless in chat distance.  We have checked and I am not muted.

[Storm Clarence]

Is your friend logged in as 'basic'? If so he must log out and set the viewer to advanced - relog.  I hope this wil solve the issue. 

[bee Baroque]

what happens when you try to im him or send inventory offers? do you get any messages?

what viewers are you both on and are you the only one he can't receive from?

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[Rolig Loon]

There is no distance limit on IMs or sending/receiving items between avatars, so there's something else going on here.  I would suggest muting (although I know you say that you have checked that), but muting would prevent you from getting IMs of items at any distance, not just far away. Other than that, it does sound like muting, though.  I can't think of a better explanation.

[Faubio Alter]

A best guess is the viewer software is having a problem so delete the current viewer form the programs section (OS ?) then reinstall it. If this fails run a RAM memory test on your PC.