Can't upgrade at all?

[Annalise Evergarden]

So, I have my billing info in, none of my other accounts are current premium users.

When I go to upgrade and get to the payment option the button for buy now isn't appearing as blue to me or even clickable,  anyone got a clue as to why?

[LittleMe Jewell]

Clear browser cookies and/or try a different browser.

[MoiraKathleen]

Also, check that your billing information Used For has "Land, premium, and other recurring fees" checked

[Annalise Evergarden]

On 7/29/2022 at 9:57 AM, LittleMe Jewell said:

Clear browser cookies and/or try a different browser.

 

On 7/30/2022 at 4:35 PM, MoiraKathleen said:

Also, check that your billing information Used For has "Land, premium, and other recurring fees" checked

I've done both of those and still nothing, The buy now button still stays grey even when I switch to another browser

[MoiraKathleen]

1 hour ago, Annalise Evergarden said:

 

I've done both of those and still nothing, The buy now button still stays grey even when I switch to another browser

Then I'd suggest calling Billing Support.  

Billing support phone numbers    

Toll-Free ( US/Canada ) 800.294.1067

Long-Distance: 703.286.6277   

Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday.

Edited August 2, 2022 by MoiraKathleen