am trying to go from Premium to Basic.

[Wolfgang Glinka]

Hi I am trying to go from Premium to Basic but the online advice doesn't work for me: - Log into the Second Life website.
- On the left side of the screen, select Premium Membership. 
- Scroll down and click Change Membership.
- Under your current plan, click Choose Basic Plan. 

When I go to Change Membership it takes me to a page showing the benefits of Premium and Premium Plus accounts.....there is no mention of Choose Basic Plan. I wanted to chang today as my billing period starts a gain tomorrow.

 

[Sandy Melody]

I get that when I go to that site

Underneath my current plan is the button for basic plan

[Rowan Amore]

If you were previously on the Quarterly payment plan, there is/was a bug where you couldn't downgrade to basic from the website as discussed in this thread...

And this one...

 

[LittleMe Jewell]

3 hours ago, Wolfgang Glinka said:

 I wanted to chang today as my billing period starts a gain tomorrow.

Use Live Chat, available until 2:00 pm PST today:  https://lindenlab.freshdesk.com/support/solutions/articles/31000131005-live-chat

It starts with a bot, but be persistent and you'll get a real person.

Edited July 9, 2022 by LittleMe Jewell