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luckily i discovered after a good bit of searching THIS LINK:  https://support.secondlife.com/history/
once there click or tap , in my case, the newest number beginning with a ''#''.

This will be very useful for folk who like myself received no email notification with any relevant link to their case/ticket.
So if you need to add further info, or reply to any help given, then this link is how you'd get there.
I would suggest to Linden's Secondlife team to perhaps have a link directly from our account dashboard to this?
It doesn't make much sense not to, i should think.
many thanks! and hope this was helpful.

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