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Apologies for the sketchiness


NirobiStClair
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 I logged into my store and there was a message that said one of my items had been flagged ...

Wait 'til you've spent half a day tracking down some innocuous word it's decided is unacceptable before you can post your listing. Then you'll have the set :D

 

 

 

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Greetings All!

Keywords must be appropriate to the item being sold in the listing. If the item is Silver Earrings, then Silver Earrings can be in the keywords and it is not considered Keyword Spam.  It might be redundant and a waste of the character limits on the Keyword section, but it is not considered Keyword Spam under the Marketplace Listing Guidelines. 

* If you receive a message about an item that was unlisted or removed/blocked, then the item was flagged and a member of the Governance Team unlisted the item, which triggered the notification message.  If you have Notifications enabled for actions on a listing, then you should also be sent an email to the email address on file for your account where you can review the email which will include the reason why the item was unlisted. 

** If an item was unlisted for being in an Incorrect Category then the appropriate category will be included in the email notification.

** If an item was unlisted for Keyword Spam the words that triggered the unlisting are NOT included in the email. The email just advises the seller that the item was unlisted for Keyword Spam.  If you review the default English language tab on the listing and do not see anything obvious, make sure you are checking the other language tabs as well since each language tab can have different information.  If you are unsure why the item was unlisted, you can submit a Support Ticket using the options for Marketplace - Marketplace Listing Issues and a CSR will be happy to review the listing and provide you with additional information. 

* The Marketplace Listing Guidelines specifically state that an item listing should be placed into the "most appropriate category for the item".  Items /can/ have more than 1 category that would be considered "most appropriate".   Gacha items are both the item itself and a Gacha item.  As long as the item is in the "most appropriate" category for the item itself, then it is not considered to be in an incorrect category.  But it MUST be in the "most appropriate" sub-category.  If a Gacha listing for a couch is in the top level Home and Garden - Furniture category it is NOT in the most appropriate category, since there is a sub-category for Couches.  The same with Gacha clothing.  If a listing for a skirt is placed into the top level Women Apparel » Women's » Women's Bottoms category and not in the Apparel » Women's » Women's Bottoms >> Women's Skirts then it is in an incorrect category.  As stated in the Marketplace Listing Guidelines, "Do not post items in the "Top Level" categories such as Apparel, Home & Garden, etc. unless there is not an appropriate sub-category that applies."

 

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