PING Issues

[TatianaGabriele]

Hello, I'm from Brazil and would like help regarding PING

I always played normally, but recently I switched the internet and it became impossible to stay online for more than 10 seconds.
It already contains technical assistance from the Internet and after some tests they respond to a serious problem with the Linden Lab server that they find in California and solve a problem that I need to know "Door" so they can open their system...
Please someone information about it? I've already sent emails to a Linden lab, but no replies.
Sorry for any mistake, I'm using the translator :( 

[Nalates Urriah]

Door... you probably mean firewall ports.

That information is here: 

 

[Lindal Kidd]

Or maybe she means "Gateway"?

[TatianaGabriele]

14 hours ago, Nalates Urriah said:

Door... you probably mean firewall ports.

That information is here: 

 

I followed the guidelines of the link, but it remains the same, after the peak of ping the game drops quickly after just a few seconds

[Nalates Urriah]

Click the viewer's HELP->About... copy-paste that information here.

If the servers see lots of packets dtopping they will disconnect.

[TatianaGabriele]

On 4/16/2020 at 3:04 PM, Nalates Urriah said:

Click the viewer's HELP->About... copy-paste that information here.

If the servers see lots of packets dtopping they will disconnect.

Second Life Release 6.3.8.538264 (64bit)
Release Notes

CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx   (2096.06 MHz)
Memory: 3461 MB
OS Version: Microsoft Windows 10 64-bit (Build 18362.778)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon(TM) Vega 8 Graphics

Windows Graphics Driver Version: 25.20.14140.4001
OpenGL Version: 4.2.13541 Compatibility Profile Context 25.20.14140.4001

Window size: 1366x705
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 64m
Bandwidth: 3100kbit/s
LOD factor: 1.125
Render quality: 0
Advanced Lighting Model: Disabled
Texture memory: 512MB
VFS (cache) creation time: April 17 2020 13:49:32

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
April 17 2020 13:50:00

~~Is something wrong? i'm sorry i don't understand about it =(

[Lindal Kidd]

Nothing wrong with your specs, although you could use some more system memory (RAM).

[TatianaGabriele]

18 minutes ago, Lindal Kidd said:

Nothing wrong with your specs, although you could use some more system memory (RAM).

Do you think it may really be the internet the problem? They put all the blame on Linden Lab... 

[Lindal Kidd]

ISPs like to do that.  But since there are thousands of people using SL successfully, it's not Linden Lab that is the problem (unless they are reporting an issue on their blog).  Keep nagging your ISP and asking them to escalate the case.

[TatianaGabriele]

20 minutes ago, Lindal Kidd said:

ISPs like to do that.  But since there are thousands of people using SL successfully, it's not Linden Lab that is the problem (unless they are reporting an issue on their blog).  Keep nagging your ISP and asking them to escalate the case.

okay, I'll test the game on the internet of friends too... anyway thank you very much for the attention! 😉

[Nalates Urriah]

Your info appears to have been collected before you logged in. So we got no packet loss info. Log in then click HELP->About... that should grab the Packet Loss info.

Also, grab the region server IP address of the region you are in. It looks like this:

You are at 176.7, 7.0, 36.2 in Fishergate located at sim10333.agni.lindenlab.com (216.82.50.55:13005) SLURL: http://maps.secondlife.com/secondlife/Fishergate/177/7/36 (global coordinates 464,305.0, 306,951.0, 36.2) Second Life Server 2020-04-03T19:49:49.539684 Release Notes

Use the Windows Command Line ... type CMD in Cortana/Search in the lower left. In the CMD window type in "ping 216.82.50.55" without quotes. See how that works.

FOr more info on testing your connection and abtaining the info you need to give your ISP read this article http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

This info will be near the end of the list.

J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Ex 4.44.64 Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121 LibVLC Version: 2.2.8 Voice Server Version: Not Connected Packets Lost: 45/5,161 (0.9%) April 17 2020 17:54:23

This is the info I was hoping to see. Let this run as long as you can the number changes with time.