black screen

[Marconer]

I'm not sure whether this is the right topic, but I can 'log in', though all I see is a black screen. I hear the sounds and rings, but can't do anything. Can't even log out. I just started, so I am really not amused.

[Marconer]

This is what I see...

please help...

[Lillith Hapmouche]

Are you always trying to login to the same location?

[Marconer]

I have tried 'my home' and 'last location', always same result

 

[Marconer]

So I guess I better remove SL, it clearly does not work for me.... 

 

 

 

[Marconer]

Just got the log in, but none of the buttons work, nothing moves, ....

As they didn't find my home (ofcourse not, I'm new) they've send me to a nearby location - I do not know where I am now,  can't continue to adjust my avatar.

[Marconer]

Still the same, have been trying for 3 (THREE) hours now...

[Kyle Linden]

Hi Marconer,

I highly suspect you have encountered a known issue, see https://jira.secondlife.com/browse/BUG-225655. 

The quick fix is to try our new EEP Second Life Viewer, with the caveat that it is a release candidate and may have other unresolved issues. You may download that viewer here: https://releasenotes.secondlife.com/viewer/6.4.0.538823.html

If this does not fix the issue please contact support, as you may have other software or hardware issues that need further diagnosis.

You may contact support here: https://lindenlab.freshdesk.com/support/tickets/new

Thanks!

[Marconer]

Thanks Lindens, 

but this is chinese for me.

I am not an IT-person, so  I have no clue what to do.

And yes, a lot of you will say: but it is clear now, isn't it?

Not for me: I need clear guidelines, not three links - for me that is the same as:  I have given you links, do not bother me anymore.

 

[Marconer]

and giving me another 10 links to choose from.... GREAT!

[Marconer]

I have downloaded the SL-vieuwer (as I thought  I did before) still the same problem.

[Lindal Kidd]

Hi @Marconer!  Welcome (almost!) to Second Life.

To clarify Kyle Linden's suggestion a bit...

• Click the first link he gave in his reply.
• Click one of the green download buttons in the gray bar at the top of the page.  For most users, the one for 64 bit Windows will be the choice.
• Follow the instructions of your computer to download and install the new version.
• I suggest Uninstalling the old version first, simply to avoid confusion as to which desktop shortcut goes to which version.

You should also give us information about your computer.  In ANY viewer, at the login screen, go to the Help menu, and choose About Second Life.  Copy all the information there by highlighting it and clicking CTRL+C.  Then paste it into a reply here with CTRL+V.

Edited April 9, 2020 by Lindal Kidd

[Marconer]

Th

[Marconer]

This is a bit more helpfull, but still: you ment the second link - that was confusing.

and de-install the old version, then you mean SL. I guess...?

[Marconer]

That worked! 

Avator moves again... 

But the surroundings look like I am in hell... of inside a Volcano.

Give information of my laptop? I use the laptop - I really do not know anything more....

[Marconer]

Second Life Release 6.4.0.538823 (64bit)
Release Notes

You are at 76.1, 177.3, 13.1 in Brampton located at sim10671.agni.lindenlab.com (216.82.53.33:13006)
SLURL: http://maps.secondlife.com/secondlife/Brampton/76/177/13
(global coordinates 262,476.0, 257,457.0, 13.1)
Second Life Server 2020-03-30T23:37:53.539435
Release Notes

CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (1800 MHz)
Memory: 8035 MB
OS Version: Microsoft Windows 10 64-bit (Build 18362.720)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) UHD Graphics 620

Windows Graphics Driver Version: 24.20.100.6286
OpenGL Version: 4.2.0 - Build 24.20.100.6286

Window size: 1920x1001
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: April 09 2020 10:28:17

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.10.0000.32327

Packets Lost: 0/2,883 (0.0%)
April 09 2020 10:32:20

[Marconer]

I know where I am!

At the bottom of the ocean! 

Great! 

[Lindal Kidd]

At least you can't drown in Second Life!

That computer is pretty marginal for Second Life.  I suggest you do the following to improve your performance a bit.

• Go to Me>Preferences (shortcut is CTRL+P)
• Click the Graphics tab
• If only a single slider is shown, click the Advanced button to expand the window.
• Disable the Advanced Lighting Model
• Reduce draw distance from 128 to 64
• Click the Network and Files tab
• Change Bandwidth from 3000 to 1500.
• Click OK at the bottom of the Preferences window

Next, open Search.  Use the button with a magnifying glass symbol, or hit CTRL+F.  In the Search box, type "Caledon Oxbridge University".  Click on the Teleport button in the relevant search result to go there.  COU has live helpers, and a walk through tutorial to help explain Second Life to you.

[CaressMyLips]

to fix black screen go to preferences and under graphics tab go to hardware settings then click enable OpenGL Vertex Buffer

Edited May 5, 2020 by CaressMyLips
needed files