I don't see online friends and my profile is empty

[Daral Yven]

Since yesterday when i relogged,SL stucked at "logging in" then diconnected me it said that my net is slow.I tested my net and it was the speed that i'm paying for.

I quit SL few times til this repairs and it was good since i saw i can't see any online friends and my profile was emty.Just the groups are save. Does anyone knows what's going on?Is it me or it's sl at all.

[Jenni Darkwatch]

Not enough info to even guess what the problem is.

What is your connection speed?

What viewer are you using?

What OS?

etc.pp.... there's basically everything missing to help you out.

[Luc Starsider]

This does sound a bit like a connection issue, but as Jenni said; we need more info.

You can, however, edit your profile - which is currently empty - by visiting https://my.secondlife.com/daral.yven in a web browser and log in.

- Luc -

[Daral Yven]

`my OS is good enough.

net speed download 10mb/s upload 0.50kb/s.

i'm using viewer 2

[Daral Yven]

i got tuned up for this issue.

Most of my friends can't see their friends online until they IM them or the friends relog which means logg of and log in.It works the same way for me2 so my guessing are it's SL which i'm kinda glad it's not from me lol.

But i'm still curious why my profile information got erased.

Perhaps because i'm using viewer 2 and you edit your profile online.That what my guessings are.Hope i get more information further

[Luc Starsider]

Are your friends also using viewer 2? And also, are they on the same network as you?

I'm also wondering if resetting your modem and router could help. Try unplugging both for a minute or so, plug back in, wait for a connection to establish and try to log in.

You could also try one of these viewers: Third Party Viewer Directory - Second Life Wiki. Some of them let you edit 'old fashioned' profiles. That is; not web based profiles.

- Luc -

[Daral Yven]

90% of my friends are using phoenix.

I tried other third party viewers,yes.

And i did restart my modem(router) it's not from the router.However i updated my profile again and the issue with the friend is ok.So it was just SL

[Luc Starsider]

Good to hear! Glad you got things sorted out.

- Luc -

[Ansariel Hiller]

Seems to happen quite frequently lately that profiles get emptied by incident when using a Viewer 2 based viewer. Already know another person that got her profile emptied and mine was emptied when I got disconnected from a region while using Firestorm.

Hint: You can log into the beta grid and retrieve your profile information from there if you didn't change it recently - at least this works when using a viewer that is not using web profiles.