problem

[lordsearcher Dirkle]

I keep getting this message even after I downloaded the new firestorm 

we are sorry but firestorm has crashed and needs to be close. if you see this 

issue happening repeatedly please contact our support team and submit the 

following message 

must supply a comment for control content .please preform a clean installation 

I have done this many times and it does not help 

can anyone tell me how to fix this

 

[Cindy Evanier]

9 minutes ago, lordsearcher Dirkle said:

I keep getting this message even after I downloaded the new firestorm 

we are sorry but firestorm has crashed and needs to be close. if you see this 

issue happening repeatedly please contact our support team and submit the 

following message 

must supply a comment for control content .please preform a clean installation 

I have done this many times and it does not help 

can anyone tell me how to fix this

 

You probably should ask in the firestorm support group in world.  

Or at least from the firestorm log in page go to  Help - About Firestorm  and paste your details here in case anyone can pick up on an issue

[lordsearcher Dirkle]

ty

 

[Claireschen Hesten]

When you did your "clean install" did you simply uninstall using the included uninstaller or use add/remove programs or equivalent then re-install or did you follow every step on the FS clean install guide http://wiki.phoenixviewer.com/fs_clean_install if you've done a full clean install you shouldn't have any usernames or passwords come up on the log in screen. you may have a corrupted file in your settings that only a clean install as per the guide can flush out

Edited July 30, 2018 by Claireschen Hesten

[lordsearcher Dirkle]

ty I will try that