SL Viewer fails to launch

[Alazarin Mondrian]

I run the SL viewer on several computers with no problems at all.  For technical reasons I usually bypass the SL launcher and just start up the viewer getting the 'no updates yada, tada' notice. On one machine I decided to launch the SL viewer as normal specifically to get the latest updates and..........

failed to execute script pyi_rth_pkgres

 

So I uninstalled the viewer, deleted the cache, cleaned up the registry, rebooted, etc., etc., to no avail, The viewer only starts up when I bypass the viewer. A quick google tells me it's something to do with Python but that's as far as I understand.

 

Any suggestions for a quick fix?

 

[Whirly Fizzle]

You should file a JIRA issue & attach your log files from a session which failed to launch when using the SL_Launcher.
Zip up the whole logs folder & attach it to your JIRA issue using More Actions -> Attach Files.
If you can't find the logs folder, just file the JIRA issue anyway & the JIRA Lindens will help you to get the logs.

Pinging @Oz Linden, who may know that cause of the " failed to execute script pyi_rth_pkgres" error.

[Oz Linden]

No idea, but your request for the logs is the correct next step.