CAN"T LOG IN / Service agreement statement needs to be checked, but no agreement appears

[Delphys]

#3rd day not being able to complete log in. I get the box that says I need to first agree to the service agreement. But the service agreement box is blank. No text. The AGREE checkbox isn't live so can't be checked?

 

Thoughts?

[Ayesha Askham]

Now I  cannot diagnose this reliably but I have two suggestions.

One is to open the viewer and wait...see if the terms simply take a long time to load.

Or check your Firewall or anti-virus setting to see if one of them is preventing the text from downloading.

If that fails to solve the issue raise a ticket with LL via support.

[LittleMe Jewell]

Other folks have gotten around this by logging in with another viewer to accept the new agreement or log in to the marketplace, where apparently you have to do an accept there if you haven't yet - I'm not sure about the MP work-around since I read it on the forums but haven't tried it myself.

[Chic Aeon]

You can log into your web profile for SL and you should get the same TOS which counts. Then you are set. I did that although I didn't have a problem, just went there first :D.