buying linden dollars

[davidspecter]

I bought Linden dollars from my credit card. It says in my SL account history that my payment was declined, but my bank account says that the amount has been deducted from my card.

ps. no linden dollars have been added to my SL account and I made 3 failed attempts unknowingly. 

please help

[Buttacwup Float]

No one here can help with that. If you have billing questions you need to contact Linden Lab directly. See https://support.secondlife.com/billing-support/ for information.

[Rolig Loon]

It's a little hard to give a solid answer because there are some pieces of information missing.  We'd really need to know exactly what the messages you got said, not just your interpretation of what they said.  I'm going to guess, though, that you didn't BUY L$ at all.  You offered to buy them with a Limit Buy order.  Unless you understand how a currency exchange works, take time to read before you place your next order >>> https://community.secondlife.com/knowledgebase/english/buying-and-selling-linden-dollars-r46/Section_.1.2

When you place a Limit Buy order, Linden Lab charges your credit card for the amount that you will pay when the order is finally filled, and they place that money in an escrow account.  If the order never fills, because you have set your offering price way too low, the money will sit there forever.  You may get occasional messages that tell you that your order in still unfilled (not "declined"), but unless you close the order (on your dashboard at secondlife.com >>> LindeX  >>> Manage >>> LindeX Order History), that's all you will hear.  At this point, I'd suggest cancelling any orders that you have open and starting over. The money in the escrow account will be transferred to the USD balance in your SL account. Use it to buy L$ with the Market Buy option until you are confident that you know how Limit Buy works.