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linden missing in balance


Towanda Rayna
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Thirty thousand!?  Ouch.

There are a couple of possibilities.

1.  If you are looking at the balance shown on your viewer in world, it could simply be wrong.  Check your balance here on the website, on your account page.  It is always correct.

2.  If the $L still appear to be missing, check your $L Transaction log, also on your account page.  See if any transactions were made.  Your next action will depend on where the money went.

  1. If it went to "system", then LL removed the money, possibly because they felt it was part of an illegal money laundering action
  2. If it went to another resident, then there are two possibilities.
    1. You rezzed or wore an object you were given. It asked for permission to take $L from you.  You clicked Allow.  If this is the case, immediately take off, or delete the object from in world.  File an Abuse report against its last owner, using $L Fraud as the abuse category.
    2. You visited a URL someone gave you, and entered your user name and password.  It was a phishing scam, and now the scammer can log in as you, and steal your $L.  Use the Fraud Report Hotline to report this, and also file a Support Case and an Abuse Report against that person.

 

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Thirty thousand!?  Ouch.

There are a couple of possibilities.

1.  If you are looking at the balance shown on your viewer in world, it could simply be wrong.  Check your balance here on the website, on your account page.  It is always correct.

2.  If the $L still appear to be missing, check your $L Transaction log, also on your account page.  See if any transactions were made.  Your next action will depend on where the money went.

  1. If it went to "system", then LL removed the money, possibly because they felt it was part of an illegal money laundering action
  2. If it went to another resident, then there are two possibilities.
    1. You rezzed or wore an object you were given. It asked for permission to take $L from you.  You clicked Allow.  If this is the case, immediately take off, or delete the object from in world.  File an Abuse report against its last owner, using $L Fraud as the abuse category.
    2. You visited a URL someone gave you, and entered your user name and password.  It was a phishing scam, and now the scammer can log in as you, and steal your $L.  Use the Fraud Report Hotline to report this, and also file a Support Case and an Abuse Report against that person.

 

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If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

Local Toll-Free numbers

US/Canada: 800-294-1067 FREE
France: 0805-101-490
Germany: 800-724-4552 FREE
Japan: 800-100-3060 FREE
Brazil: 800-878-3076 FREE
Spain: 90-083-9074
UK: 800-086-9081 FREE

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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