can log in with firestorm, but not to second life website

[Madelaine McMasters]

Hi Timomachos,

I don't think I've heard of this problem before. Do you get an error message when trying to log-in to the website? Did you try switching web browsers? I don't think a corrupted cookie or such would prevent a log-in, but maybe that's the issue. Switching browsers would work around that issue. Try Firefox or Chrome if you're using IE or Safari.

If you can tell us more, do so by editing your question via "Options" over there on the right.

[Madelaine McMasters]

Hi Timomachos,

I don't think I've heard of this problem before. Do you get an error message when trying to log-in to the website? Did you try switching web browsers? I don't think a corrupted cookie or such would prevent a log-in, but maybe that's the issue. Switching browsers would work around that issue. Try Firefox or Chrome if you're using IE or Safari.

If you can tell us more, do so by editing your question via "Options" over there on the right.

[Whirly Fizzle]

Is your password over 16 characters in length?

When you change SL password it used to (maybe still does?) allow you to use >16 characters quite happily. V3 based SL viewers silently discard password characters after the 16th. Other places where you login to your account on the web pages don't do this. This can lead to your password being accepted in some places and not others.

The same problem can happen if your password uses special characters.

If you password is over 16 characters or contains special characters, try changing assword & try again.

If that doesn't help, best thing to do is to file a support ticket

[Madelaine McMasters]

Whirly, I have experienced websites that had tighter error logic on the log-in page than on the password change page, allowing this to happen. The result is anywhere between a guessing game and a lost cause.

[Nalates Urriah]

I'm not sure we understand your problem.

With Firestorm you can log into numerous grids; OSGrid, Hyperica, InWorldz, and many more. At Second Life you can log into ADITI or AGNI. Without knowing how you are using Firestorm are where you are trying to login we can't say what the problem is.

I have no idea what your 'other' account is. Is that an account at InWorldz or and alternate avatar in Second Life?

I am not clear about how some of the new avatar/user ID names have to be entered. It varies with grid and viewer. I think with Firestorm the user name is entered into one field. In some cases that has to be with a DOT in place of a space between the two names. Some viewers require the name 'resident' to be included or exluded. 

If you can log into the forum, you know the correct name and password for Second Life. If those fail using Firestorm then you have the name format or grid name wrong.