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Who I need to contact with about issues at Paleoquest?
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Question
Carolzilla Lionheart
So me and my friend play Paleoquest, but recently some rules have been changed and a new ban system was added.
Unfortunately that caused me and my friend to get strikes (and a ban for me) for something we didn't do.
So apparently one of the new ban system seems to be that, if you remove the game HUD you get a strike (which can lead to a ban) and kicks you out of the land. But sometimes a 'temporary network fault' can happen which automatically removes your HUD and that also counts as if YOU removed the HUD making you get kicked out and getting a strike.
Here's the screenshot of when I suddenly got a ban message and kicked back to my home, it happened right afterwards I finished a Quest normally and then my game HUD dissapeared and I received a message talking about the 'temporary' network fault'.
*EDIT*
I ended up sending a support case, and finally got a response.
My ban has been lifted, and also the anti-cheat system will be changed so issues like this won't happen again!
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