Logging in

[Rolig Loon]

You're not alone.  If you scroll down the list of previous questions in Answers, you will see many other people who have asked the same question this week.  There's apparently a problem in the servers.  If you are a Premium member, I suggest contacting Live Chat or submitting a support case to let Linden Lab know that you have this problem too. Otherwise, all you can do is wait until they fix it.

[Rolig Loon]

You're not alone.  If you scroll down the list of previous questions in Answers, you will see many other people who have asked the same question this week.  There's apparently a problem in the servers.  If you are a Premium member, I suggest contacting Live Chat or submitting a support case to let Linden Lab know that you have this problem too. Otherwise, all you can do is wait until they fix it.

[Madelaine McMasters]

Hi Rose,

As Rolig says, a lot of people are having this problem and there's no known solution at the moment. If enough people use the same verbiage while filing support cases, LL might come to understand that they've got a larger scale problem.

File a support case here...

https://support.secondlife.com/create-case/

Select "Account Issue" from the first drop-down and "Second Life Viewer Login Issues" from the second. Fill in the required information and copy/paste the following text...

Login failed. Updating friends list. Note: many others are having this same problem.

...into the "What is the error message" box.

Then click "Submit" and hope for the best!