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How to buy in marketplace freebies without paypal or something like that?


Pete Chandru
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Hello,

after longer time I tried to purchase somethign in marketplace; a freebie. Now when I finally try to make the order so that I get the item, i get to a screen that has a grey faded now buy button and it asks for credit card, paypal or something else. How can i make it to purchase those items without any of these? Never had that before.

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Unless your $L balance is negative - which can happen due to an error or to group liabilities - you should be able to "purchase" freebies without any problems. Make sure all of the items in your cart are, indeed, free, and not dollarbies or "nearly free" items. Close the marketplace, reopen, and try the purchase again. If it's still not working, try calling billing support:

 

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers are available for the following countries

Local Toll-Free numbers
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  • Germany: 0800.664.5510
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  • Spain: 800.300.560
  • UK: 0800.048.4646

You can also contact us by submitting a support case for assistance

To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.

If you've already submitted a case on the issue, you can update it in your support history.

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