how does one get a hacked acount back

[Juan Marques]

if it's been hacked and LL did close it to investigate you'r in their hands. After they'r done you  get it back, or it keeps closed. Depending on the results of their investigation.

If right LL did send a message about the investigation.

If you didn't report the hack to LL you won't get any message, nor ever your account back of course.

[Juan Marques]

if it's been hacked and LL did close it to investigate you'r in their hands. After they'r done you  get it back, or it keeps closed. Depending on the results of their investigation.

If right LL did send a message about the investigation.

If you didn't report the hack to LL you won't get any message, nor ever your account back of course.

[KarenMichelle Lane]

Mandra,

When someone's account is compromised, they usually follow the procedure below:

[Please note, in almost every case, losing control of your account happens because an account holder falls for a phishing exploit or has given their password away to another person. In rare occasions, using a simple password can allow an exploiter to guess it in a few trys before LL locks the account for a password guessing.]

...from https://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5 and I quote:

 

Tip: Keep your account safe! Don't give your password out, and make sure your web browser's address bar shows secondlife.com to prevent being phished.

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

 

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If your other half has not started this procedure with Linden Lab, they need to ASAP.

 

Please don't take this personally, but you won't be a part of the Account Recovery process nor will you be informed by Linden Lab of any progress in it. Only your other half and initiate this process.