account hacked?

[lunarspark]

I know this is probably in the wrong thread but....

I'm having to use another account to even post this...but my SL Account has been hacked (which is kinda hard to accept this has even happened but yeah)

I got a IM from one of my alts I made about a year ago...they logged off, I tried to login to the website for that account to change the password and when I was I heard the SL soung of me logging out, I can't do anything, I sent in a ticket but has anyone else had a problem recently? I don't accept any weird items I don't trust and I'm doing a scan on my computer but nothing so far has popped up as a problem.

 

edit: it's my main account now that I can't access

[ChinRey]

It may not work but it's worth trying to request a password reset. On the logon page to the website, click on the "Forgot password" - or whatever it's called link. Fill in the form there and a new temporary password will be sent to your email address.

If you still have that email address and if the hijacker hasn't changed the data on your account, you should be able to block the old password and create a new one that way.

There is no guaranteed way to protect you account here or anywhere else from being hacked of course. Every time somebody come up with a foolproof system, they just make better fools... But fortunately account hacking isn't a big problem in SL. If you choose a strong password and don't click on phishing links in group chats, you should be reasonably safe.

[lunarspark]

sadly they changed the email I use,

and my password could be better...but it's not that easy.

and I'm very careful about what I click and yet here I am

[kinda Fallen]

As soon as you feel your account has been hacked, and being that you can no longer get in, on your usual password, that is about the best proof you are going to get. Call LL asap, and file an abuse report ticket. They will tell you what all to do if you call, but the main thing is what ever avatar you can get inworld on, file the abuse ticket, naming the accounts you can no longer access. I would not delay, as hacked accounts are used to hack other accounts. Hope this helps.

[Amethyst Jetaime]

The first thing to do is log onto your dashboard at https://secondlife.com/ and check to see if the money is showing there. If it is, its just the viewer not accurately showing the amount you have. A relog generally fixes it or getting someone to pay you $1L will.

If the money is not there, then look at your transaction history to see where it went. If you don't recognize the transactions, then your account may have been compromised.

Accounts can't be hacked but can be compromised if you give someone your password, accept an object then rez it and inadvertently gave permission to debit your account, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.